Caring Solutions, a West Springfield-based homecare business, prides itself on its personalized approach to caring for its clients. Because Caring Solutions is a local business and not a franchise, the company has the ability to offer more options and specific care to its clients.
“We are able to care for our patients the way that is important to them,” says Patti Baskin-Scholpp, owner of Caring Solutions. “There is no cookie cutter care plan. Every plan is different because everyone is different.”
Caring Solutions offers a range of services from simple companionship to hospice care and everything in between. Services include light housekeeping, continence care, dressing, meal preparation, bathing, shopping, medical appointments, nursing assessments, medication reminders, Alzheimer's and dementia care, ambulation, and recovery after hospitalization. Services can be given at home or at assisted living facilities —the goal is to have the client where the client wants to be.
Patti worked as an accountant before starting Caring Solutions. After struggling to find homecare for her gravely ill mother, Patti felt she wanted to become more involved in the homecare system.
“I was unable to secure caring, compassionate, and dependable homecare for my mother, so
when she passed, I left my job as an accountant and went to work for a homecare company that was a franchise,” says Patti. “That is where I learned about some of the serious issues in the system of homecare for the elderly.”
Some of Patti’s concerns stemmed from a lack of oversight of homecare companies, particularly regarding background and CORI checks that make it too easy for those with a criminal background to get hired. Patti’s personal experiences with homecare options greatly influenced how she approached building her own business when she opened Caring Solutions in 2006.
“Families need to trust their homecare company,” says Patti. According to Patti, some of the things that families should ask about and follow up on for homecare are background checks, references for their employees, driving records, experience, training, backup care for illness, individualized care plans, support for their employees, nurses on staff for medical issues, on-call staff, and how to know if your homecare employee is at their work site.
“Staffing in the medical field right now is extremely difficult, but that is why it is even more important to be diligent in finding a homecare company that will not hire people out of desperation but have a hiring practice that is acceptable to you,” says Patti.
Patti prides herself on the team that she’s been able to build at Caring Solutions. The business hosts team-building experiences and offers rewards for giving back to the community.
“Our employees are part of a team where not one person is more important than the team,” says Patti. “Some of my employees have been here since I opened Caring Solutions 16 years ago. Although this is a high-turnover field, we try to retain employees by providing ongoing training, good benefits, and quarterly meetings where staff are treated to a meal and have the ability to speak freely to other caregivers, office staff, and nurses.”
At the end of the day, it’s really all about being there for those in need. “The single most rewarding part of my job is knowing that Caring Solutions has made a positive difference in someone's life, if even for a moment,” says Patti.
For more information, go to www.caring-solutions.com, visit its West Springfield office at 131 Elm St., or call 413.733.5588.
“We are able to care for our patients the way that is important to them,” says Patti Baskin-Scholpp, owner of Caring Solutions. “Every plan is different because everyone is different.”