“Wow!” is how I felt after meeting with Rich Downing and getting a tour of the Window Screen Solutions and More location in El Dorado Hills. Everything they do at Window Screen Solutions and More is focused on 5-star service. From providing free estimates, using the highest quality materials, and going above and beyond in service, their goal is to wow their residential and commercial customers.
In addition to being a volunteer for the EDH Chamber of Commerce for over 17 years, Rich brings a legacy of 40 years of screening experience and thousands of satisfied customers in the local Folsom and El Dorado Hills area to the family-owned business. “There is no window screening job we can’t do,” beamed Rich as he showed me a workspace area designed for screen solutions over 10 feet tall and 8 feet wide accompanied by a 40-foot extension ladder.
I personally have experienced their quality and service by having two sliding screen doors installed by Rich in my home. Rich’s perspective on customer orientation is fairly straightforward: “Treat everyone better than you would expect to be treated yourself.” He has always been known for his tremendous positive spirit, courtesy, and resilience.
Rich's resilience has played an important part in his personal life too as he is now in his 3rd year of Long Haul COVID. Contracted in November 2020, Rich has become an unusually severe case study with UC Davis Health Pulmonary Rehabilitation Clinic. Despite all the setbacks he's suffered from Long Haul COVID, Rich considers himself lucky and blessed. He is extremely grateful for his wife and three children, who have helped him daily, including many trips to UC Davis and various doctor’s offices. He is extremely grateful for the nurses who have spent countless hours by his side. Rich was so blown away by the kindness of the nurses that he would often ask his wife to bring them gift baskets as a token of appreciation.
Rich is also extremely grateful for the Folsom and El Dorado Hills community which has allowed him to continue to grow Window Screen Solutions and More over the past three years. “We had to re-tool the business to make it easier for me to function with my disability,” explained Rich. The facility now includes a custom work table along with a carousel that holds screen rolls for 8 different size screens, adjacent to a screen frame cutting area, all designed to allow Rich to do his 5-star work more efficiently and with less physical effort than before.
Improving his business even through adversity, Rich Downing is a great example of a hard-working businessman who cares about his customers and his community. 300 Green Valley Road, El Dorado Hills WindowScreenSolutions.com
There is no window screening job we can’t do - Rich Downing