A Family-based Business with Deep Carolina Roots
For over 30 years, Fireplace & Granite Distributors has been a leader in fireplace installation, not only in Charlotte but Columbia, SC as well. The company has been owned by the Faust family for the last 22 years. Bob Faust, who has been in the fireplace business including installations and refurbishments for 40 years, co-owns the business with his wife, Paulette.
Jim Jansen, office supervisor at Fireplace & Granite and Bob’s brother-in-law, observes, “Bob and Paulette each have their own area of expertise, with Paulette managing almost everything in the office…both have a love of the industry, as does everyone working here.”
The Fireplace & Granite Distributors Distinction
Fireplace & Granite boasts an extensive showroom staffed with six lead designers with more than 50 years of experience between them in creating custom kitchen and bathroom designs using the highest quality materials in granite, marble and tile to create an all-inclusive design of your dreams for your kitchen or bath, comprising everything from countertops, cabinetry, backsplashes, baths/showers and flooring.
Fireplace & Granite describes itself as “your one-stop home improvement shop.” Living up to that motto, the Fireplace & Granite Showroom houses an extensive onsite inventory of large slabs of granite, allowing clients to choose the actual piece of granite, each with its own unique, natural characteristics, from which the materials for their custom design will be cut. Designers also provide clients with samples they can keep and take home to review under natural and electric light conditions, to help them make the correct color choice.
The designers at Fireplace & Granite work with clients to ascertain their individual design needs, based on practical and aesthetic considerations. In addition to granite, Fireplace & Granite offers a wide variety of quartz engineered stone countertops that are an amalgamation of ground natural quartz and a mix of polymers, resins and pigments. As a result, according to Jim, “customers have a wide selection of materials to choose from.”
All granite and quartz are fabricated onsite, truly distinguishing Fireplace & Granite as the go-to destination for every aspect of all your home improvement needs, from developing a custom design that fits your individual style and budget, to choosing the actual materials for your home improvement project.
You can also count on the knowledgeable team at Fireplace & Granite to guide and assist you, ready and willing to answer any questions you may have at any stage of the design process. Jim explains, “Customer satisfaction is our driving force…The better job we do of educating people, the smoother the design process will go, making for a happier client.”
Efficient Installation Process
Fireplace & Granite uses innovative laser measurement technology, enabling the team to accurately quantify the available project space. A CAD design proposal is then created and approved by clients. One week later, the design is ready for installation and the company’s dedicated customer service department works with clients to schedule a convenient time for the removal of old counters, sinks and other materials, which are then promptly replaced with the new design, all within one day.
Jim attributes the ability of Fireplace & Granite to provide its customers with such rapid turn-around times to the company’s knowledgeable installation staff, most of whom have over 10 years of experience and can easily troubleshoot any issues that arise during the installation process. Jim also credits a collaborative, team atmosphere that exists between the design and installation departments at Fireplace & Granite for making the installation process as efficient as possible.
Want to know more?
To learn more about all the ways Fireplace & Granite Distributors can assist in your home improvement plans, from custom fireplace and granite fireplace surrounds to your choice of granite or quartz countertops for your kitchen or bathroom, stocked and fabricated on-site, call 704.721.0001 or visit FireplaceCarolina.com to receive your free online estimate.