For more than 40 years and across three generations, the Head family has offered the Atlanta community with top-quality plumbing services through Head’s Plumbing. While providing the best plumbing — whether fixing leaky pipes or clearing clogged sinks — remains a top priority, the family is equally committed to giving back through community outreach and supporting local causes, always striving to make a lasting impact both in their work and beyond.
One of the company’s recent initiatives in late January involved taking on a major renovation project for Nicholas House, a homeless shelter that helps dozens of residents in Atlanta get back on their feet. Khadija Head, the CEO of Head’s Plumbing, expressed that she and her brother, Odari Head, the master plumber of the company, chose to pursue the project to help impact multiple families in the community at once.
“Odari and I both dug into our networks to search for nonprofits in Atlanta that needed help,” Head said. “We asked ourselves, ‘Who would be a good candidate?’ We needed somewhere with multiple restrooms, faucets, and sinks — a place that housed a lot of people.”
The project included renovating the house’s old water heating system by upgrading it from one water heater to three, ensuring families had access to reliable, on-demand hot water — a crucial improvement to the shelter’s daily operations and quality of life for the families staying there.
Throughout the renovation process, Head shared that her dedication to completing the project was also fueled by her desire to make sure that all children and mothers have access to hot water for essential tasks, such as sanitizing household items.
“There’s a lot of moms in here with newborns, so things like having a place where they can sanitize their baby’s bottles where they don’t always have to check if the kitchen’s open is huge.”
To continue supporting the growth of the community, Khadija and Odari hope to pass on the tradition of their company to the next generation. Odari’s son, Cameron Head, is set to take on the family trade, stepping up to embrace the responsibility firsthand.
Cameron aims to not only continue the family business but also expand it by broadening its services. As he approaches the end of high school, he plans to attend college for a degree in business management and enroll in trade school to study heating, ventilation, and air conditioning (HVAC), building a well-rounded skill set to help grow the family’s enduring impact.
“When I was around fourteen or fifteen, I told my dad that we should expand our services, and he said it was a great idea,” Cameron said. “I wanted to add HVAC, electrical, and construction, and I ended up choosing to pursue HVAC first after discussing the idea further with him. It also stood out the most to me.”
With a steadfast commitment to serving others, Khadija said she and her family hope to inspire others in the Black community to pursue more careers in the trades and help eliminate the negative stigma surrounding plumbing.
“When you look at the landscape of the plumbing industry two years ago, only 8% of plumbers were Black, and today it’s only 10%,” Khadija said. “We represent 3% to 5% of the small business population if you exclude ethnicity. When you look at companies in their third generation, and then consider that we are Black-owned, we're less than 1%. So, absolutely, we show up each and every day because we have influence — it’s our responsibility. If we don’t do it, no one else will.”
"ServiceTitan deemed December 12 the “Day of the Trades” and launched Power the Nation, an ongoing national campaign to celebrate its customers' philanthropic work and community impact.
With ServiceTitan’s support, we were tasked with selecting any organization near and dear to our hearts, and for that organization, we would provide our services free of charge.
We knew we wanted to go the non-profit route and choose an organization that helps families rather than just individual women and men. We chose Nicholas House, a Grant Park area-based shelter helping homeless families achieve self-sufficiency, because their mission aligns with our values as a company, and we gained a deep understanding of their impact. By servicing Nicholas House, we extended our reach within our community and created transformation that would last a decade.
We got our entire team on-site, and over a few days, we installed three tankless water systems and three filtration systems, repaired the drainage system, and fully renovated three bathrooms, including vanities, toilets, and showers. Our team also updated the plumbing system and completed bathroom restorations to improve system efficiency, reduce maintenance needs, and ensure residents can access on-demand hot water.
These efforts are an embodiment of the values and excellence that align perfectly with ServiceTitan’s mission to modernize and empower the trades."
"Our company’s story is deeply rooted in resilience, community, and justice. It all starts with gratitude. There’s a massive importance in looking outwardly and value in giving to others beyond yourself. Through this activation and my work, I want to advocate for growth. I hope to inspire more people, especially the next generation of trade workers, the black and brown communities, and women, to pursue careers in the trades and shed light on the stability and fulfilling social impact the profession can provide."