When Randy and Sandi Deyo founded West Houston Electric in 1991, they built more than a business—they built a legacy rooted in integrity, craftsmanship, and service. More than three decades later, that legacy continues to power homes and businesses throughout Cypress and beyond, now carried forward by their children Steven and Sarah.
From a young age, Steven worked alongside his father in the field, learning the electrical trade firsthand. As he grew into the business, he became motivated to help expand the company with the goal of creating more freedom for his parents to travel and enjoy time together after years of hard work. Following the passing of Sandi in 2021, the family came together during a pivotal moment. Their daughter Sarah stepped into the business to carry forward her mother's legacy, taking on leadership responsibilities as Vice President.
"Working together as a family has shaped a culture built on loyalty, care, and long-term relationships," says Sarah Velez, Vice President of West Houston Electric. "These values remain at the heart of West Houston Electric more than three decades later."
One particularly memorable milestone came early in the company's history when West Houston Electric was selected as the electrical contractor to wire the home of President George H. W. Bush in 1993. "That opportunity was both an honor and a defining moment for the company," Sarah reflects. "It led to long-standing relationships with several of Houston's top homebuilders and helped establish our reputation for quality workmanship, professionalism, and trust—values that continue to guide our work today."
What Sarah finds most rewarding is hearing directly from customers. "Especially when they share that our team was friendly, respectful, and genuinely helpful while resolving their electrical concerns," she says. "Knowing we've made a stressful situation easier for someone brings a great sense of fulfillment to our entire team."
Trust is the foundation of everything West Houston Electric does. The company begins building that trust before the electrician ever arrives by clearly guiding clients through what to expect on the day of service. Prior to the appointment, customers receive a photo and short bio of their electrician, along with a GPS tracking link, so they know exactly who is coming and when to expect them. "Once on site, our electricians focus on delivering a consistent, professional experience," Sarah explains. "They introduce themselves, take time to ask questions, listen carefully to the concerns the client is experiencing, and walk them through multiple solution options tailored to the home's specific electrical needs."
Every service visit also includes a detailed home electrical safety inspection at no additional cost, allowing the team to identify potential safety risks and ensure the home is left in a safe condition. "We don't just fix problems—we help homeowners understand their electrical system so they can make confident, informed decisions," says Sarah.
Staying current with industry changes is a priority for West Houston Electric. The company uses a state-of-the-art scheduling and CRM platform, and service vehicles are fully stocked and monitored through fleet management software to promote safety and efficiency.
Electricians participate in ongoing education and best-practice groups that focus on both technical excellence and exceptional customer experience. The website offers 24/7 online scheduling, making professional electrical service accessible from any smartphone.
Being part of the Cypress-area community starts with caring for the team. West Houston Electric invests in team wellbeing through covered health insurance, paid time off, and ongoing training designed to help employees grow long-term careers. The company is also committed to developing the next generation of electricians through its apprenticeship program. "Creating career opportunities locally is an important way we contribute to the strength and sustainability of our community," Sarah notes.
West Houston Electric is an accredited Better Business Bureau member and participates in local BBB events. Looking ahead, the goal is to continue supporting Cypress by being a reliable local employer, trusted service provider, and positive presence as the community grows. For a family business built on three decades of trust, the future is bright—powered by the same values Randy and Sandi established more than thirty years ago.
They built more than a business—they built a legacy rooted in integrity, craftsmanship, and service.