Compassion and healthcare don’t always go hand-in-hand. But TwelveStone Health Partners, a leader in infusion services for chronic conditions, is aiming to change that.
“TwelveStone offers something unique—a spa-like setting for your medical infusion needs,” says Neely Knox, RN. “As an infusion patient myself, I can attest that TwelveStone truly goes above and beyond to make every step of the process smooth and stress-free.”
Many infusion centers place patients in a shared room to receive treatment, but TwelveStone offers the exact opposite: private rooms with a comfortable recliner, TV, Wi-Fi, snacks, drinks, and a nurse providing support throughout the process. Dustin Mayfield, APRN, FNP-BC, is a nurse practitioner at TwelveStone and receives infusions at another health system, so he has a first-hand look at what sets his own provider apart.
“We try to really get to know our patients and meet their needs,” he says. “I want everyone to be relaxed and comfortable and really try to make the stay a welcomed part of their schedule. We even have one patient calling this her spa day.”
But the high-touch, ultra-compassionate service doesn’t stop there. TwelveStone also has a chaplain on staff offering prayer and spiritual support for patients who choose to receive it.
“A lot of the time, our patients are recently diagnosed with a chronic condition and it’s a very scary thing,” shares marketing manager Jess Thomas. “We also have advocate groups and can connect patients with national foundations.”
The TwelveStone name comes from the Old Testament story of Joshua, who led the Israelites into the Promised Land. The journey required crossing the flooding Jordan River. God told Joshua to have the priests step into the water, and once they did, waters were cut off and they were able to cross safely. Once on the other side, 12 stones (one for each of the 12 tribes of Israel) were plucked from the river and formed into a monument to inspire future generations.
Founder Shane Reeves (who also serves in the Tennessee state senate) is guided by the mission to be in deep water with patients – ultimately making sure they cross over from sickness into health, from despair to hope.
Mayfield, who serves as the clinical supervisor at the Bellevue location, became a nurse practitioner after receiving a life-saving kidney transplant from a donor who would go on to become a nurse, too.
“How could I not go on and help others, too, when I’ve had such good care and good blessings in my life?” asks Mayfield, who leverages his personal healthcare experiences to help his patients feel cared for. “I like hearing patient stories and giving them a space to vent or cry if needed. I even have a couple that loves trivia, and I come up with new questions for them each week, just to keep the visit pleasant.”
While TwelveStone requires a physician referral, the team wants to remind everyone to advocate for themselves and seek additional options when facing a medical journey. Despite its facilities offering more private and personal experiences than other infusion centers, it's still often covered by insurance.
To learn more about TwelveStone Health Partners, visit 12StoneHealth.com.