In the world of dentistry, where patient care often gets overshadowed by routine procedures, Dr. Jamie Dimond stands out for her deep commitment to creating a modern, patient-focused experience. From the very first moment a patient steps into her practice, they know they're in good hands—whether it's her gentle approach, luxurious comforts like massage chairs and paraffin hand wax, or her ability to connect with patients on a personal level. In this Q&A, we dive into Dr. Dimond’s passion for dentistry, what sets her practice apart, and how her team goes above and beyond to ensure every patient feels heard, valued, and cared for. Dimond Dental isn’t just about teeth—it’s about transforming the entire dental experience.
Why did you step into dentistry? Dr. Dimond stepped into dentistry because she felt something was missing in the dental community. As the first doctor in her family, she always knew she wanted to pursue dentistry and had a passion for it from a young age. Her passion for oral care set her apart—she was the kid who actually loved going to the dentist! That childhood enthusiasm turned into a lifelong commitment to make a meaningful impact, not only on her patients' smiles but also on the way the dental community connects with those it serves.
What makes you a modern dental experience? What sets Dr. Dimond’s practice apart is her commitment to providing over-the-top service to patients. With indulgent amenities like massage chairs, paraffin hand wax, and soothing eye masks, every patient is treated like royalty from the moment they walk in. Unlike traditional practices where patients might encounter conflicting treatment plans, Dr. Dimond's approach ensures a seamless and cohesive care experience. Plus, she takes it to the next level by offering cutting-edge services like implant placements and Botox treatments—adding a modern, holistic touch to the world of dentistry.
Where did the phrase "dentist who listens" come from? First and foremost, Dr. Dimond sits knee to knee with a patient and says, "Tell me about you," rather than immediately focusing on their teeth. This personal touch allows her to build a deeper relationship with her patients, as she genuinely cares about getting to know them beyond their dental needs. At Dimond Dental, the team pours into patients' lives, creating an environment where they feel heard and valued.
How would you describe your team? Dr. Dimond describes her team as incredibly patient, always willing to go the extra mile to ensure their patients feel cared for. Their gentle touch and demeanor help create a calming environment for patients. They don’t just treat patients and send them on their way. In fact, one patient who was in pain the day after his visit was so impressed when the team called to check on him, saying it was a level of service he had never experienced before.
What’s the most rewarding part of your work? The people! She particularly enjoys working with patients who initially say they hate the dentist, viewing it as a challenge to change their perception. For Dr. Dimond, every day in dentistry is different, and she thrives on the variety and problem-solving aspects of the job. General dentistry, she believes, is like the emergency room of dental care, where each patient brings a unique challenge, and she gets to make a tangible difference in their lives.
"My favorite patients are those who initially say they hate the dentist. I see it as a challenge to change their experience and make them feel comfortable."
– Dr. Dimond