As Prestige Auto Repair LLC celebrates its 25th anniversary this year, owner Jim Jackson reflects on the journey that led him to establish a thriving business rooted in family values and an unwavering commitment to customer satisfaction.
Founded as a full-service repair facility specializing in European vehicles, Prestige Auto Repair has become a cornerstone of the Bernardsville community under Jackson's leadership. "Our specialty is customer service," Jackson emphasizes. "We prioritize building lasting relationships with our customers while ensuring their vehicles receive top-notch care."
Jackson's dedication to excellence is evident in both the quality of service provided and the longevity of his team. With three technicians and an office assistant, Prestige Auto Repair has staff members whose tenure ranges from the early years of the business to recent hires. "I have technicians who've been with me for 23 and 19 years, respectively," Jackson notes. "We're like a family here, and that sense of camaraderie extends to our customers."
Reflecting on the past, Jackson recalls a serendipitous encounter that changed the course of his career. "I went in for a job interview as a mechanic, knowing I wanted to own a business someday," he recalls. "But fate had other plans. Within minutes, the owner offered to sell me the business, and in just 90 days, I became the owner of Prestige Auto Repair."
Navigating the challenges of business ownership, particularly during the pandemic, has only strengthened Prestige Auto Repair's resolve to serve its community. "We remained open during the pandemic, operating as a critical business," Jackson explains. "We prioritized safety measures and adapted our services to ensure minimal contact with customers while delivering essential automotive care."
Jackson's commitment to integrity and customer-centric values has earned Prestige Auto Repair a loyal clientele. "We're problem solvers and critical thinkers," Jackson says proudly. "Whether it's diagnosing complex issues or providing honest advice, our goal is always to exceed customer expectations."
Looking ahead, Jackson remains steadfast in his dedication to excellence. "As we celebrate our 25th anniversary, we're grateful for the trust and support of our community," he remarks. "We're not just a repair shop; we're a family. And together, we look forward to many more years of serving Bernardsville and beyond."
For more information about Prestige Auto Repair LLC, visit their website at www.Prestige-AutoRepair.com
“I have technicians who've been with me for 23 and 19 years, respectively. We're like a family here, and that sense of camaraderie extends to our customers.” - Jim Jackson
“I went in for a job interview as a mechanic, knowing I wanted to own a business someday. But fate had other plans. Within minutes, the owner offered to sell me the business, and in just 90 days, I became the owner of Prestige Auto Repair.”