In the fast-paced world of home improvement, finding a flooring company that offers both convenience and top-notch quality can be a daunting task. However, Floor Coverings International has redefined the flooring shopping experience for customers, says Tammy Prahl, local franchise owner, based in McKinney.
Founded with the vision of taking the showroom directly to the customers, Floor Coverings International teams pride themselves on a unique approach to flooring. As a manufacturer-direct flooring installation company, they have an in-depth understanding of the quality, source, performance and durability of every flooring option they offer. Their diverse range of choices ensures customers can find flooring options that perfectly complement their lifestyle, home design and budget.
Tammy is known as an inspiring figure behind the company's success. Born and raised in Bangkok, Thailand, she pursued a law degree before venturing to the United States for a master's in business administration at Cal State University, San Bernardino. With 15-plus years of experience in the corporate IT world, she sought a change that led her to become a Floor Coverings International franchisee in 2018.
"I draw inspiration from my mother, a successful entrepreneur in Thailand, who instilled in me the drive to become a thriving businesswoman," she says.
"My mother serves as my role model. Having spent over 15 years in the corporate world, I felt the desire to push myself further and explore new challenges,” expresses Tammy. “It's my mother who motivated me to strive for success as an entrepreneur."
Floor Coverings International team members set themselves apart from competitors through their exceptional customer experience, which consists of a series of integrated steps designed to exceed customer expectations. The company caters to a growing trend in the housing market, with wood-look tile and hand-scraped hardwoods.
"Homeowners nowadays prefer open floor plans and desire a cohesive flooring solution that seamlessly extends throughout their entire homes,” explains Tammy.
The company boasts an extensive, and what they promote as an unmatched, selection of flooring products, including carpet, hardwood, ceramic, tile, vinyl, bamboo and slate. Tammy says luxury vinyl is the most sought-after option among their customers. "The personalized process at Floor Coverings International ensures that each customer receives tailored solutions, from in-home consultations to on-budget installations, culminating in a final walk-through to guarantee complete satisfaction."
The company's reach extends to both residential and commercial clients, mainly serving mid-to-high-end customers in Frisco, McKinney, Prosper, Little Elm and Fairview. One of the company's key features is its Mobile Flooring Showroom, which allows customers to visualize different flooring options directly in their homes, eliminating guesswork and ensuring informed decisions.
Floor Coverings International managers say they focus on an unparalleled in-home, high-touch level of service. Their dedicated team remains with customers throughout the entire flooring project, addressing concerns, providing updates on the work's progress, and readily answering questions. With utmost confidence in the Floor Coverings International process, Tammy says she believes that customers who choose them once will become lifelong advocates, eagerly recommending their services to family and friends.
The process is simple. Customers simply book a complimentary consultation appointment with a design consultant. The consultant will take the mobile floor showroom to the home or business, enabling customers to explore the range of options and address any queries or concerns they may have.
After choosing the perfect flooring option for the project, the consultant will measure the room and prepare for the installation of hardwood, carpet or tile. Before proceeding with the installation, a comprehensive proposal outlining all the details of the project will be supplied. This gives customers an opportunity to review everything and give final approval. The final step involves skilled crews efficiently and accurately installing the new floor, ensuring a seamless and beautiful result.
Adding further value to their offerings, Floor Coverings International provides up to a two-year warranty on installation and workmanship, surpassing the industry standard that typically covers one year or less. Additionally, most of their flooring products come with a factory-direct limited warranty, ranging from 10 years, ensuring customers' peace of mind and protection against manufacturer defects.
For customers considering Floor Coverings International for their flooring installation project, Tammy says the in-home consultation process takes approximately 90 minutes and offers comprehensive information on product selection and timeline estimates.
"By embracing the concept of bringing the showroom to customers' homes, we at Floor Coverings International continue to redefine the flooring shopping experience, making it easier and more convenient for homeowners to find their perfect floor covering match," Tammy assures.
469.454.0199
Frisco.FloorCoveringsInternational.com
the PROCESS
1. Request a Complimentary Consultation: Floor Coverings International customers can schedule consultations for times that best fit their schedules.
2. In-Home Mobile Flooring Showroom: Design associates meet with customers in the comfort of their own homes to discuss the specifics of their flooring project.
3. Flooring Installation: Factory-trained professional flooring experts install new flooring.
4. Post-Installation Follow-Up: Design associates return to customers' properties to evaluate and assess the performance of the floor as part of the follow-up process.
"Our customer-first focus is at the heart of everything we do," - Tammy Prahl, franchise owner, Floor Coverings International, Texas
