Moving is rarely simple. It comes with deadlines, decisions, and a long list of details. For Kevin, owner of Trinity Movers, the work goes far beyond loading a truck. It is about care, trust, and showing up with intention. We sat down with Kevin to share how Trinity Movers helps families feel at ease from the first phone call to the final box.
How did Trinity Movers get its start?
Trinity Movers began during a season of major change for Kevin. At the time, he was climbing cell phone towers and raising kids. Moving was not part of the plan until someone close to him asked the right question.
“My employer suggested, ‘Have you thought about opening your moving company back up again?’” Kevin said. “I told him no at first. Then I did some research and leaned heavily on my faith.”
The name came naturally. “While reading the Bible, Trinity just kept coming up,” he explains. “I’m real big on numbers. I had three kids. I walked away from the business for three years. I knew I needed three core values.”
Those values became the backbone of the company. “Our three core values are safe, efficient, and courteous,” Kevin said. “We run a three-man crew. At the time, my goal was to be open for three years.” Trinity Movers is now celebrating ten years of serving the New Braunfels area.
How do you approach moves of all sizes?
Kevin keeps the mindset simple. “It’s wash, rinse, and repeat,” he said. “As long as we display those three core values on a move, there’s nothing a client should have to complain about.”
Safety comes first. “When we’re backing the truck up, you’ve got spotters,” Kevin explains. “We lay floor runners down, use door jam protectors, and shrink wrap dressers so drawers don’t slide out.”
Efficiency is built into every step. “We don’t go to the truck empty-handed, and we don’t come from the truck empty-handed,” he said.
Courtesy may be the most important part. “I train my guys to put themselves in the customer’s shoes,” Kevin said. “What makes us a professional moving service is that we think for the customer.”
Why are the details so important to your team?
Kevin believes stress is easier to manage before moving day arrives. “I would much rather have those tough conversations over the phone prior to us even arriving,” he said. That includes explaining policies clearly.
He also avoids surprise charges. “Instead of nickel and diming customers, my hourly rate covers things like shrink wrap,” Kevin explains. “Every home has a dresser, a couch, a nightstand. I just wrap that into the price.”
What are your top tips for people preparing for a move?
Kevin shares three tips on every call.
First, plan for the first few days. “Set aside the items you’re going to need for the first seventy-two hours,” he said. “Medicines, toiletries, phones, remotes. Have those boxes clearly marked or take them yourself.”
Second, label clearly. “Have all your boxes taped and labeled on the top and on the side,” Kevin explains. “That way we know where everything goes right away.”
Third, declutter early. “Declutter prior to our arrival,” he said. “The small stuff just gets in the way and slows everything down.”
When should people book their movers?
Kevin recommends calling early when possible. “A minimum of two weeks,” he said. “That’s really for peace of mind.”
Trinity Movers can handle short-notice moves, but timing is important. “If you’re moving within two weeks, that’s not the time to be shopping movers,” he said. “It’s first come first serve.”
What matters most is trust. “It’s about finding a moving company that you feel comfortable with,” Kevin said. “When you call us, we answer.”
“What makes us a professional moving service is that we think for the customer. I train my guys to put themselves in the customer’s shoes every single move.” - Kevin