Teen Lifeline is a beacon of hope for Arizona teens, offering support, connection, and guidance when they need it most. With a mission to prevent teen suicide and foster resilience, this Phoenix-based nonprofit has become a trusted resource, empowering young people to navigate life’s challenges with confidence. Through peer-to-peer counseling, educational outreach, and community partnerships, Teen Lifeline ensures that no teen has to face their struggles alone.
In recent years, Teen Lifeline has expanded its outreach in Gilbert, strengthening partnerships with schools and local organizations. Recognizing the importance of connection, the organization has increased its presence at community events, providing teens and families with mental health resources. “We want teens in Gilbert, and throughout the state, to know they are never alone,” says Nikki Kontz, LMSW, Clinical Director at Teen Lifeline.
At the heart of Teen Lifeline’s impact is its peer-to-peer counseling model, where trained teen volunteers answer calls and texts from their peers. These volunteers complete more than 72 hours of specialized training to ensure they provide compassionate, effective support. Their presence offers a sense of comfort and understanding, reinforcing the message that healing begins with connection.
"The power of peer support isn’t just in the conversation—it’s in the lasting reassurance and hope it brings,” says Kontz. More than 90% of callers report feeling better after speaking with a Teen Lifeline peer counselor. One caller shared, “It still hurts, but it hurts less. I had no one to talk to, and I had it all pent up inside. I thought the hurt would keep growing, but I feel better now after talking.” Another added, “You honestly saved my life tonight.”
Beyond crisis support, Teen Lifeline champions a proactive approach to mental well-being. National Telephone Day, an awareness initiative led by the organization, encourages adults to reach out to the teens in their lives with a simple call or text. Research shows that having just one trusted adult can reduce the risk of a suicide attempt by 50%. “Checking in with a teen to let them know you care is one of the simplest but most powerful things you can do,” Kontz emphasizes.
Teen Lifeline also equips teens with tools to support each other, encouraging them to ask open-ended questions, listen without judgment, and reach out to a trusted adult when a friend is struggling. “Starting the conversation can feel daunting, but showing up and listening makes all the difference,” says Kontz. “Sometimes, just knowing someone cares is enough to help a teen feel hopeful again.”
As the school year progresses, Teen Lifeline sees an increase in calls and texts, particularly during high-stress periods like spring. With a team of trained volunteers and professional supervisors, the organization is always prepared to respond with care and expertise. Gilbert schools have taken an important step by including Teen Lifeline’s crisis hotline number on student IDs, ensuring teens always have access to support.
In today’s digital age, Teen Lifeline recognizes the role of technology in teen communication. With more than half of their contacts now coming through text messages rather than phone calls, the organization continues to adapt to ensure help is always within reach. “We’re committed to meeting teens where they are, whether that’s through text, online, or in person,” Kontz explains.
Looking ahead, Teen Lifeline is dedicated to expanding its impact, listening to the needs of teens, and evolving its outreach strategies. Through compassion, connection, and community involvement, the organization is creating a future where every teen feels valued, heard, and hopeful. “Our goal is to make sure every teen knows there’s always help, hope, and a listening ear available,” Kontz affirms.
For those seeking support, Teen Lifeline is available 24/7 via call or text at 602-248-8336. Hope is just a conversation away.
“The power of peer support isn’t just in the conversation—it’s in the lasting reassurance and hope it brings. Sometimes, just knowing someone cares is enough to help a teen feel hopeful again.”