John Henry’s Plumbing, Heating, Air, and Electrical has offered customers in Lincoln nearly three decades of service and trust with a family-focused commitment to excellence. This same level of service and commitment is what drives their team in Omaha since opening a new location here last fall.
“We strive to give customers the five-star treatment they deserve,” says Brian Gill, Branch Manager for John Henry’s in Omaha.
Gill explains that their suite of services is extensive and includes replacement installations, drain work, water conditioning, and hydro-jetting. What sets them apart, however, is treating their customers as if they were family.
“They’ll park on the street, wear booties in your home, be sure to place drop cloths, and go over all your options,” Gill says, adding that all service technicians have undergone background checks and are licensed and insured. “At the end of the day, they take care of the place like it’s their own home.”
“It’s the golden rule,” says Paul Miller, a service plumber with John Henry’s. “Treat others the way you want to be treated.”
Miller, who’s been with John Henry’s for roughly six months, says that this family treatment of customers stems from the family-feel of the company.
“When it comes to working at John Henry’s, I feel like everyone in the company—doesn’t matter which trade it is—everyone is willing to help,” he says. And while this does make for a great working environment, Miller explains it ultimately benefits the customer as they’re getting all they need in one place.
“Here, everyone wants to help you,” he says. As a plumber, for instance, he can communicate with an electrician or HVAC technician if needed. “It lets us be a one-stop shop. Being able to work with everyone inside the company—it makes a difference.”
One thing Miller says, when working inside a home, is that the technicians want to build trust with their customers. “There’s nothing wrong with asking someone who’s coming inside your home what they are doing.”
He says this understanding brings knowledge and trust to what John Henry’s offers.
“When we treat our customers right,” Gill says, “they’re going to tell their friends, they’re going to call back, often for the same technicians.”
John Henry’s also helps build that familial level of trust through their membership programs, including their VIP subscription. He explains that this program offers various services such as filter changes and inspections, waives dispatch fees, and guarantees four site visits each year.
This is just another way that John Henry's fulfills their motto: Our Family Serving Yours.
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402.732.2521