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A Purpose Beyond Business

Serving the community, not just the customer, with CW Service Pros

Serving the community is incorporated into what CW Service Pros does, both every day and during their annual food drive. “For almost 25 years now, [we have] been established in the community,” says Karen Edmonds of CW Service Pros. And now, in 2023, their food drive kicks off for another year, now a regular event for them. Karen describes it as only a part of their way of giving back to the clients and the community simultaneously. “I believe we can work together as a community to make a difference in the lives of people in need.” 

“Several years ago,” says Karen, “We had an employee who also had a heart for helping feed the hungry, especially the homeless in the area. The food drive began as a way to assist in her efforts to help others who were less fortunate. Because of the great success of the event, we chose to continue this annually.”

“It [was] a great way for the employees to get involved and reach out beyond themselves to help others.” Karen has always had a heart for serving and, by her own admission, she is used to wearing several hats and generally going the extra mile to achieve much. Karen graduated from UNT with a BBA in Management, moved on to working with CompUSA and then Custom Crete. While juggling a career in real estate and having a newborn, Karen split her time between her own career and working to help the family-owned business. “Becoming stretched too thin,” she says, “I had to make a choice and chose to come on full-time with CW Service Pros.” At the time, it was called C&W Plumbing. Now she operates as Office Manager, incorporating Human Resources, IT, Marketing and Accounting Manager all into this role. And yet, somehow she finds time to get involved in the community beyond the business. From her experiences in the Lantana Women’s League, Rock Point Church’s Feed the Hunger and Highland Village and Flower Mound Women’s Clubs, “I have a strong desire to help the community when I am able,” she explains.

The food drive works through all the employees at CW Service Pros. When technicians are out on the job, they ask clients for non-perishable food donations. In exchange for the donation, the customer will receive a discount on the work CW Service Pros provides. All the donations go directly to the CCA or the NTX Food Bank. Clients can also donate to the company directly and CW Service Pros will be happy to buy requested supplies for the food bank they are supporting.

“We are A+ rated with the BBB (Better Business Bureau) and have over 15k 5-star reviews from our clients,” Karen explains, proud of the service that CW Service Pros is known for. “But I encourage you to get involved. No matter if you choose to support through working with CW Service Pros or make a donation directly to your local food bank.” Karen explains how her purpose goes beyond business and extends to fostering a community that helps each other, “With the help of the community, we can change the lives and future of the hurting in our area.”

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