From roots in refrigeration services for facilities during the 1940s to evolving into a major commercial and residential service provider for heating, air conditioning (HVAC), plumbing, electrical and general facility maintenance across Tennessee, Kentucky, Alabama and Georgia, Lee Company technicians and specialists are dedicated to delivering efficient home services and facility solutions.
"As a one-stop shop, we’re here to make life better for our customers, our communities and our team," says Jon Shyloski, Lee Company home services manager for Murfreesboro. "And we also handle cleaning dryer vents, replacing garage doors, repairing drywall and other home improvements."
Since 1944, Lee Company has been family-owned and built on values that earned the company a respected reputation in home repairs, facility maintenance and construction, including an A+ Accredited Business rating from the Better Business Bureau. In fact, the company is owned by the family of Bill Lee, a seventh-generation Tennessean and the 50th Governor of Tennessee.
As a Murfreesboro resident, Jon says he enjoys seeing customers at local grocery stores who notice his Lee Company hat or shirt and want to provide positive feedback about the last time they received the company's solutions. "We really like taking care of our customers and doing what's right as ethical technicians. Culturally, we do things 'The Lee Way,' which includes providing MVP levels of respect and service. It's really nice to see when that effort is appreciated. It's a great feeling," he adds.
Jon says a customer favorite practice of theirs is that they videotape or take pictures of issues they find when inspecting important elements such as smoke detectors, lines, crawl spaces, toilets, tubs, kitchen sinks, electrical outlets, breakers and water heaters, so those issues can be readdressed and discussed with other house partners or business colleagues. "Customers get to see exactly what we see."
Additionally, each homeowner can establish their own portal to Lee Company, which enables them to self-schedule online and to request their preferred technician for consistency. Jon says it's heartwarming to develop trust-based service relationships during which they get to know customers' animals and see kids grow up, essentially becoming extended, friendly members of families.
"We've incorporated helpful AI into our software to explain why certain conditions found can develop into problems," he states.
This year, Jon says they've spent time explaining new regulations and options to customers due to the content change of refrigerants in new HVAC equipment, which are better for the environment but does come at higher prices. The new equipment also contains more sensors and better functionality. As another service, he says Lee Company customers can secure 0% financing for up to 60 months.
Reduce Risks With Lee Company+ Membership Maintenance Plan
There’s really no such thing as a “good time” for one's HVAC or plumbing to fail. That’s why Lee Company’s technicians encourage customers to join a preventive-oriented maintenance program. "Mechanical equipment needs to be serviced regularly, or it’ll break down when weather is the most severe because that’s when it’s under the most stress,” says Jon Shyloski, a 10-year employee with Lee Company and home services manager for Murfreesboro.
Lee Company’s 20,000-plus plan members have their heating, air conditioning, electrical and plumbing systems multipoint inspected annually and seasonally tuned-up so repairs or replacements can be handled before emergencies.
Other Lee Company+ member benefits include 20% off repairs; priority service; exclusive discounts and promotions; plus no emergency rates for appointments during 8 p.m. to 8 a.m.
615.395.3209
LeeCompany.com/location/Murfreesboro-TN