If you've been lucky enough to sit in the mineral-rich water of Quinn's Hot Springs Resort, then you know just as well as their General Manager, Denise Moreth, the restoration that comes from a soak. In this interview, Denise was kind enough to share not only the experience of Quinn's, but some of the science and history behind the magical resort as well.
How do you monitor and protect the mineral composition of the water over time, especially as guest volume fluctuates seasonally?
Our Certified Pool Operators and Pool Service Attendants diligently monitor water composition and maintain the proper pH balance in all saltwater pools. The mineral pools feature a constant flow system with a turnover rate below the regulated eight hours, ensuring consistently fresh water. To prevent unwanted mineral buildup, we thoroughly clean the mineral pools every 34 to 48 hours. We also strongly encourage all hot spring guests to shower before soaking, which significantly minimizes the introduction of oils, perfumes, and lotions, helping preserve the natural mineral balance.
How do you balance maintaining a sense of reverence around the springs while still operating a modern hospitality business?
Our pools are now thoughtfully built into the mountainside, incorporating boulders sourced from the surrounding area, which creates a pleasing and natural atmosphere while still reflecting our state-of-the-art operations. To further enhance guests’ appreciation of nature, we have chosen not to allow music in the pool area. Additionally, the soothing sound of the waterfall provides a gentle background, ensuring conversations remain comfortable and voices do not carry far.
What detail do you obsess over that guests would never consciously name, but would feel immediately if it were missing?
Pool Service Attendants are frequently present on the pool deck. They help maintain a welcoming atmosphere by ensuring all guests can fully enjoy their experience without disruption. Attendants keep the pools and surrounding areas clean and tidy, regularly take readings, and adjust pool valves in the control room to maintain optimal temperatures. They also conduct ongoing inspections and, when necessary, clean the shower rooms to ensure everything remains in perfect working order. Above all, their dedication to service enhances every guest’s visit, making the overall experience truly enjoyable.
What role do Indigenous histories play in how you operate the springs today, beyond acknowledgment statements?
At present, we do not have any active collaborations with Indigenous communities, though we are eager to find meaningful ways to work together in the future. We deeply appreciate the historic relationships that Martin Quinn, the original resort founder, fostered with Native Americans—especially through the exchange of wild game for beef as well as the enduring friendship between Princess Seepay and Minnie Quinn. My own connection with Minnie's son, Jack Harwood, was truly special; he shared heartfelt, memorable stories about his grandfather Martin Quinn and his mother Minnie Harwood, giving me a deeper appreciation for the rich history that continues to shape our resort.
What traditions have emerged among staff or guests over the years?
There are a few events that have endured through Covid and staffing issues over the years. Due to the popularity of the resort, it became necessary to eliminate bookings for weddings, conferences, or any major events except for three events that we continue to hold each year. These events have become cherished traditions that bring our community together and create lasting memories for both guests and staff. The Montana Baroque Music Festival, celebrated for over two decades, transforms the resort into a hub for world-class performances in a stunning natural setting. Our annual New Year's Eve party is a guest favorite, featuring live music, dancing, delicious late-night appetizers, and a festive champagne toast during a spectacular fireworks display overlooking the river. Additionally, our partnership with Runner's Edge for the "11 Miles to Paradise" race supports local students at Hellgate High School in Missoula, MT, combining recreation, philanthropy, and the beauty of the region into one unforgettable event.
What would you want guests to carry home with them?
We hope guests leave with a sense of rest, relaxation, and rejuvenation—and that unforgettable feeling of, "Wow, when can we come back?" While our natural springs, beautiful rooms, well-kept grounds, delicious food, and legendary tavern drinks all contribute to a memorable stay, what truly sets us apart is our staff. Warm, accommodating, and always eager to serve, our team consistently earns heartfelt compliments from guests for making every visit special. Many guests are eager to come back and see what’s new, feeling a true sense of involvement in Quinn’s ongoing growth and new projects. Their continued support not only sustains Quinn’s but also makes them an integral part of our story.
Our pools are now thoughtfully built into the mountainside, incorporating boulders sourced from the surrounding area, which creates a pleasing and natural atmosphere while still reflecting our state-of-the-art operations.
While our natural springs, beautiful rooms, well-kept grounds, delicious food, and legendary tavern drinks all contribute to a memorable stay, what truly sets us apart is our staff. Warm, accommodating, and always eager to serve, our team consistently earns heartfelt compliments from guests for making every visit special.