We all know that staying healthy and avoiding potential long-term issues requires system maintenance for our bodies. This entails detoxifying the gunk we put in, flushing the ol’ pipes with plenty of clean water, and exercising to ensure that we keep our infrastructure (heart/lungs/circulation) operating as efficiently as possible.
What you might not realize is that your home is a lot like the human body. It requires fuel, maintenance, and the occasional emergency intervention when things deteriorate or get a little gunky.
Meet Ross Aquino, President of Aquino Plumbing & Heating – making house calls for over 15 years. Ross and his team have been serving the Essex County community since the company’s inception in 2020. Headquartered right in Fairfield, their stellar reputation and incomparable service provide their clients with confidence in a quality job done right. But don’t take my word for it. Their professional transparency and integrity are clearly reflected in the countless 5-star reviews on their website.
Ross Aquino got into the business as a boy training at the knee of his five plumber uncles. As a teen, Ross spent summers and weekends gaining experience and hands-on training that serves him to this day. After 10 years working with family, he got his plumber's license and went to work during the graveyard shift at Hackensack Hospital.
In truth, it was a personal quest for balance and a commitment to maintaining his strong family values that inspired Ross to set out on his own, and in 2020, Aquino Plumbing & Heating opened its doors. “I never wanted to be that dad missing my kids’ games. It was important to me to build a business that gave me the kind of freedom to be available to my family. I want my kids to follow their own paths, but I do care about leaving a legacy should they want to work in a trade that matters now and always will.”
What is one of the many things that sets Aquino Plumbing & Heating apart? “First and foremost, we pick up the phone,” says Ross, laughing. “It sounds like a small thing, but we believe that exceptional customer service is key. I have a team that cares. I take a lot of personal pride in that.” Furthermore, focused, committed small companies have an advantage over the big guys. “We’re your neighbors, we feel a responsibility to make our community better, and we have a long-term stake here.” Ross hails from Pequannock, where he is an active member of their Chamber of Commerce. His company is committed to sponsoring his kids’ activities and other events within the community.
“Helping people brings me joy. It may sound silly, but what do you do when your toilet won’t flush? That’s a real problem, and you need it fixed. That’s where we come in.” Trusted, fully licensed, friendly and professional, members of the Aquino team are guaranteed to be polite and professional.
In Ross’ case, he enjoys educating homeowners: “Hey, do you know where your main water shut off is in an emergency – because it only takes 20 seconds for your house to flood. Here…let me show you.”
Then there are the small miracles he gets to perform in his line of work. “Last year, we got a call in the dead of winter. A young couple had no heat, and they had a newborn. It was late, and I wasn’t sure that we would have the parts they might need immediately, but when we showed up at the house at 10 pm, it was a simple case of flipping the power off and on, resetting the system. This could have resulted in frozen pipes and a very uncomfortable evening, but we diagnosed the issue and set them at ease.” Ross and his dedicated team embrace the simplicity and complexity of any given situation to get to the root cause quickly. Like any good problem-solver, the ability to listen, diagnose, test, and treat the problem – that’s the name of the game.
So, while many of us (okay…some of us) are committed to getting those 10,000 steps in, we may forget to provide a similar level of care and maintenance for the circulatory systems in our home. When questions arise, when problems arise, Aquino Plumbing & Heating might be your best first call. Besides – you know they’ll pick up the phone!
You can contact Ross Aquino and Aquino Plumbing & Heating by calling 973-981-1034, emailing aquinoplumbing@yahoo.com, or by booking them on www.aquinoplumbing.com. (NJ Plumber license #13191)