For readers, it can be difficult to know when a mental health concern has crossed the line into a crisis. The team at Solari says the answer is simpler than most people think: if you're wondering whether you should call, you probably should.
Every day, trained Crisis Specialists answer calls from people facing everything from overwhelming anxiety and relationship struggles to grief, depression, family conflict, and thoughts of suicide. While many assume crisis services are only for life-threatening emergencies, Solari's team wants families to know that reaching out early can often prevent a situation from becoming something much bigger.
"You'll always have a Crisis Specialist on the other end of the line who will introduce themselves and ask how they can help," explains the team. "We're not here to decide whether your crisis is 'big enough.' Crisis is self-defined because every person's experience is different."
That first conversation is designed to create safety, not judgment. Callers can remain anonymous if they choose, and specialists focus on listening, understanding, and helping identify the most appropriate next step. Sometimes that means simply talking through an overwhelming moment. Other times, it may involve connecting someone with community resources or dispatching a Mobile Crisis Team when in-person support is needed.
One of Solari's most unique services is its Peer Support Warm Line, where callers connect with specialists who have experienced their own mental health challenges.
"Creating connection through shared experience often leads to lessened feelings of isolation," the team shares. "Sometimes knowing someone truly understands is enough to keep a difficult day from becoming a crisis."
That philosophy extends beyond the individual caller. Mental health challenges rarely affect just one person. Parents, spouses, siblings, friends, and caregivers often carry their own fears and questions while trying to support someone they love.
"Mental health is health, and we should talk about it early and often," says the team. "The more comfortable we become discussing mental health when things are good, the more prepared we'll be when someone needs support."
That proactive approach is one reason Solari partners with emergency responders across Arizona, including collaborations with local police departments. In many situations, families can be connected with trained mental health professionals instead of navigating the crisis alone.
The work isn't always dramatic. Sometimes the biggest breakthroughs happen quietly.
"There is always a moment in a call when something clicks," the team says. "It may be a new resource, a different perspective, or simply having someone stay present and listen. Those moments remind us why this work matters."
Perhaps the biggest misconception Solari hopes to change is that asking for help means someone must already be in severe crisis.
Support is available for anxiety, depression, loneliness, major life transitions, family concerns, questions about the mental health system, or simply feeling overwhelmed. Reaching out early is not a sign of weakness. It's one of the strongest steps someone can take toward healing.
As the team puts it, "Change can begin in just one moment. One different conversation, one helpful resource, or one moment of support can make all the difference."
Know the Numbers
Arizona residents can reach Solari 24 hours a day, 365 days a year:
• 988 – National Suicide & Crisis Lifeline
• 1-844-534-HOPE (4673) – Arizona Statewide Crisis Line
• 1-602-347-1100 – Peer Support Warm Line
"Change can begin in just one moment. One different conversation, one helpful resource, or one moment of support can make all the difference."