It’s not an HVAC system. It’s a life support system: those all-important machines which save you from freezing or roasting to death on this Spaceship Earth.
Who will you choose to service your life support system? A national conglomerate, which might report a weaker-than-expected Q4 if the entire state of Minnesota were to suddenly disappear overnight? Or will you choose one of the largest family-owned and -operated local businesses of its kind, where common sense and courtesy still call the shots?
“I’ve never had any doubt about the Golden Rule. It applies everywhere, all the time,” said Chris Kallstrom. “When I co-founded Residential Heating & Air Conditioning in Eden Prairie back in 1991, I determined to always treat my team and our clients like I myself want to be treated. That decision is a large part of the reason why Residential now has 18 of the most talented and dedicated HVAC professionals in the Twin Cities (not including Sugar, our shop cat), plus a roster of more than 100,000 customers requesting up to 500 house calls each month.
“Unfortunately, the Golden Rule is becoming an increasingly fringe business strategy nowadays. Wall Street winds up owning most of the businesses that grow to our size. That means their profits must come before everything else; quality, customer experience, and employee satisfaction all turn into sacrifices to the almighty dollar.”
“You always know who you’re speaking with when you call Residential,” said Dione Kallstrom, co-owner. “If that’s not me or my husband Chris, then it will be with any one of our long-time employees. Many of them have been with us for decades because they share our commitment to treating people right.
“They’re also here because they take great pride in their work, and insist on installing the best technology. Residential grants their wish thanks to Carrier and Daikin: the two manufacturers we identified as best in class after almost 35 years in business. Their customer service is also top-notch, and their products are unmatched in reliability and efficiency yet remarkably affordable in light of that fact (even more so when rebates are available, which is often the case).
“Nothing exemplifies our high standards better than our partnership with Lowe’s. They are exacting, having required spotless background checks and proof of technical skill from everyone on our team – as well as glowing references, reviews and referrals – before they would so much as consider hiring us to perform HVAC installations for their own valued customers. I’m proud to say we now do all such installations for eight of the nine Lowe’s stores in Minnesota.”
“Our clients’ expectations for their HVAC systems have changed dramatically over the past few decades,” said Chris. “They want to minimize their carbon footprint like never before. We deliver by installing furnaces, air conditioners, heat pumps, mini-splits and other appliances which exceed EPA standards, and by recycling virtually every gas and metal we remove from their homes. They also want complex zoning systems, which have the double benefit of increasing comfort and reducing energy consumption. Few operations combine the experience and technology required to exceed those eco-conscious homeowners’ expectations – but Residential, of course, is exceptional.”
“Indoor air quality has also become hugely important to our clients in recent years,” said Dione. “We often incorporate air cleaning technology into their smart HVAC systems, such as ultraviolet lights which eradicate biological contaminants within air ducts, ion plasma devices which neutralize almost all kinds of airborne pollutants, and air scrubbers which do even more to eliminate allergens and unpleasant odors.
“Improving your indoor air quality has the added effect of making your HVAC system run more efficiently, which means even less energy consumption – not to mention massively reduced wear and tear on all its moving parts.”
“An ounce of prevention is worth a pound of cure,” added Chris. “Making your HVAC system’s job easier can help avoid an emergency. So too can regular maintenance, which our maintenance program makes stress-free and affordable. But at the end of the day, nothing can guarantee perfect reliability. That’s why our NATE-certified technicians are always at your service. It doesn’t matter if you need us to save Christmas morning or your big Fourth of July party. Just give us a call and we’ll come running!”
Schedule a Furnace Tune-Up Today
The cold will be back before you know it. There’s no better time than the present to schedule a furnace tune-up, which will ensure you stay nice and toasty and nowhere near carbon monoxide all winter long. Visit ResHeatAndAir.com or call (612) 276-2962 to get started!