It’s not easy being an elite guard dog like I am. I must keep my senses sharp. My teeth, pointy. My body, a well-oiled yipping machine.
I yip enthusiastically and often. Squirrels. Trees. Air molecules. The sound of my own yipping. They were all put on earth for one purpose: for me to yip at.
But I am no brute. I never bite – and by “bite,” I mean “yip at” – the hand that feeds me. That is why I do not yip at the Suburban Waste Services man, who gives me biscuits and tells me I’m cute. He is such a fine man that I look the other way when he comes to steal my family’s garbage every week.
– Bingus the Shih Tzu (dictated but not read)
“The whole thing just kind of happened organically,” said Paul Rosland, the Eden Prairie resident who founded Suburban Waste Services 18 years ago alongside his wife Katie and business partner Rick Sievers. “There was no executive decision to start handing out biscuits to clients’ dogs. A couple of our guys started doing it early on, and we all joined in before long.
“Is it a form of bribery? I guess you could call it that. Ornery dogs quickly turn sugar-sweet the moment they realize there’s a biscuit in it for them. But ornery dogs are rare. During all my years driving routes, I never encountered a dog who seemed truly out to get me (with the exception of a few ankle-high menaces, maybe).”
“It’s more about creating happiness,” said Chris White, Suburban Waste Services account executive. “Our drivers love greeting all their favorite dogs on the 40 or so residential routes we cover each day. That adds up to 200 to 250 pounds of biscuits a month!
“Our clients love it, too, and often tell us about their dogs’ funny reactions to our trucks: how they’ll start prancing around the second their ears pick up the faint, distant rumble of one of our 350 horsepower diesels, or how they’ll patiently plant themself at the end of the driveway until their hero arrives.
“Know what’s funny? Dogs who go crazy over our biscuits all have their own treats at home. But for whatever reason, those treats just aren’t as special to them as ours are. It’s almost as if the Suburban Waste Services touch makes everything better.”
“That goes far beyond biscuits,” added Paul. “Creating happiness means providing exceptional customer service – the real kind, based on real relationships, where a phone call to our office always results in a conversation with a real person in our office. It means creating a great work environment, which is why the Star Tribune named us one of Minnesota’s best workplaces earlier this year. It also means going above and beyond whenever the opportunity presents itself, which has been a huge relief to our many commercial clients. Their business needs may be varied and unpredictable, but they know they can always count on Suburban Waste Services to pick up the slack – or, more specifically, the trash!”
If you own a home or manage a business in the southwest metro, then Suburban Waste Services has the ultimate treat in store for you: luxury garbage removal. Call (952) 937-8900 today to speak with a real person, or learn more at SuburbanWasteMN.com.
- Independent, family-owned company
- Residential and commercial
- No hidden fees
- No environmental fees
- No administrative fees
- No residential fuel surcharges
- Biweekly single-sort recycling (in select cities)
- On-call and one-time bulk pickup available
- Weekly yard waste service available from first week of April through last week of November (weather permitting)