The October 2023 hailstorm in the greater Austin area was one of the most severe in recent history, causing extensive damage to homes and properties. The East Austin condo complex was particularly hard hit due to the brittle nature of its vinyl windows, which were unable to withstand the size and impact of the hailstones.
The damage was extensive, with over 100 windows requiring replacement. The two-story homes, finished with Stucco, faced significant challenges in terms of both structural integrity and aesthetics. The urgency to repair and restore the homes to their original condition was paramount for the residents and the insurance companies involved.
Challenges of Finding Exact Replacement Windows
One of the primary challenges of the project was sourcing exact replacements for the damaged windows. The insurance company required that the new windows match the original ones installed by the builder. This meant finding the same manufacturer and ensuring the windows met the specific criteria set forth by the insurance policy.
After extensive research and coordination, Clean Cut Windows was able to obtain the necessary details from the builder. However, it was soon discovered that the original manufacturer no longer distributed in the central Texas region due to a recent restructuring. This added a significant layer of complexity to the project.
Collaborating with Out-of-State Manufacturers
Faced with the challenge of finding the exact replacement windows, Clean Cut Windows expanded its search beyond the central Texas region. We reached out to various manufacturing facilities across the country to locate a distributor that still produced the required windows.
Through persistent efforts and numerous communications, we successfully identified an out-of-state manufacturer that could supply the exact windows needed for the project. This collaboration was crucial in ensuring that the replacements would meet the stringent requirements set by the insurance company.
Ensuring Compliance with Insurance Requirements
Compliance with the insurance requirements was a critical aspect of the project. The insurance company had specific stipulations regarding the replacement of the windows, which necessitated working closely with the manufacturer to ensure all criteria were met.
Clean Cut Windows meticulously documented the specifications and obtained the necessary approvals from the insurance company. This not only facilitated a smoother claims process but also ensured that the residents would receive the appropriate coverage for their repairs.
Successful Completion and Client Satisfaction
Despite the numerous challenges, the project was successfully completed with all windows replaced to the satisfaction of the residents and the insurance company. Our collaboration with the out-of-state manufacturer and our attention to detail in meeting the insurance requirements played a pivotal role in the project's success.
The residents of the East Austin condo complex were pleased with the quality of the replacement windows and the efficiency of the repair process. Our company's reputation for excellence and reliability was further solidified through this project, showcasing our ability to navigate complex challenges and deliver outstanding results.
Contact Clean Cut Windows & Doors for any of your Austin Window Replacement needs.