How did you get into the cleaning business?
Believe it or not, I love to clean and what better way to use my natural joy of cleaning than to help others. Following my baby sister’s greatest accomplishments, here I am 5 years later. It wasn't something that I needed to learn, but I did master how to do it the right way. Also, it gives me the opportunity to provide jobs in our community. Many of us want a daytime job so we can spend time with our kiddos and we provide that for our staff.
What do you love most about what you do?
I think it's the trustworthy friendships we build with our customers and our staff. Knowing that we're helping families and having customers who appreciate what we do every day is icing on the cake. I love the feedback we get on a daily basis, even through fun emojis. For many, their favorite day of the week is CLEANING DAY.
What services do you offer?
We offer routine scheduled cleanings, seasonal deep cleaning, cleanings for moving into or out of a home, and more. It’s really whatever fits our customers’ needs. I do an initial walkthrough with the client and we customize their cleaning checklist, schedule, and even the types of cleaning products we use at their home, which can be changed based on allergies and preferences. Then we touch all bases every time we go to a home. Although we do mostly residential, we offer office cleanings as well.
What special services do you offer for Masters rentals?
Because you know guests are already having a great time at the Masters, you want to make their stay memorable as well. You always want renters to have a good experience in their homes. So we go in and help clients prepare a checklist and help them stage and spruce things up before their guests arrive. Then during the rental week, we maintain their homes every day. We do basic cleaning, make sure the beds are made, replace and launder linens, and basically tidy up while the guests are at the tournament. Essentially the most important part of our job during Masters Week is taking care of our clients’ homes.
How do you organize your cleaning teams?
Our staff works in teams, with two people cleaning together and a checklist on hand. I think customers feel better knowing that there is a team going in rather than an individual. We like to focus on the safety of our team, so it helps when another teammate tags along. I also think the quality of work is better when two people share the task. We do background checks, drug screenings, and I train each one of our staff myself. At the end of the day, it’s the relationship that our staff has with our customers that is really important. The ladies go in, get the job done, and build relationships with the customers so that they're no longer “my housekeeper”, clients know them by name and they have a special relationship.
What’s a favorite way you give back to the community?
I think our level of service is essential to everyone, so we participate in Cleaning for a Reason. When patients are undergoing cancer treatment, we schedule two free cleanings in the span of two months, occasionally extending cleanings to help families adjust to new ways. It’s our way to serve the community.
To set up a consultation with Jessica and develop a cleaning schedule with Living Spotless, visit www.livingspotlessclean.com or call 706-305-9100.
