The heartbeat of Triple A is the family unit. Triple A is owned by Kevin Neff, operated by Kevin’s son and daughter-in-law, Dustin and Adrianne, as GM and CFO.
Dustin began working for his father in 8th grade, riding along with the technicians and installers on weekends and summer breaks. Eventually, he was working full-time, and in 2020, transitioned to his managerial role. Alongside Dustin is his wife, Adrianne, “I couldn't do a lot of this without her. She's the guiding light.” With Adrianne on the numbers side and Dustin on the operational side, the two make a team that lives and breathes helping others.
The Neffs are now 3 generations in the line of servicing homes. In the 60s, Kevin’s father worked in industrial refrigeration and taught his son everything he knew. In 1989, Kevin bought Triple A and began to teach Dustin.
Service has been passed down in the Neff family not just in the physical acts of the trade but deep in the heart of the business. “My dad is a servant leader. He always says the most important thing is making sure we help somebody,” Dustin says. “He is one of the most generous people that I've ever met.”
As Kevin is taking a step back from the business and letting Dustin and Adrianne take the reins, Dustin reflects on how his father has shaped the business and himself. “Typically, you don't see the owners of a business getting out there, turning wrenches and running calls. I’ve watched him, over the years, do whatever it took to help the team.”
The values Kevin has instilled in the heart of Triple A have worn off on his son. “I'm the same way. I'm ready to jump in the trenches with them, whatever they need, whenever they need it, to ultimately give the best experience possible to our clients.”
The ultimate goal, Dustin says, is to keep growing so as to have the capacity to serve even more customers—and his employees. “I love helping my employees and their families. I find it fulfilling helping my team hit their goals, maybe it's buying a house, maybe it's getting their wife a new car, whatever it is.”
As a small family business, the Neff family may have a habit of bringing their work home with them everyday, but their heart is in it to make each interaction the best it can.