RestoPros of Bergen-Passaic, a woman-owned, family-run emergency services company, is dedicated to restoring homes and businesses affected by water, fire, smoke, mold, and storm damage. Founded by Janine and Vincent Priolo, the company serves Bergen, Passaic, and Rockland counties. RestoPros is known for its personalized service, deep commitment to helping customers, and its ability to navigate the stress of unexpected property damage.
Janine, who has lived in Mahwah for over 25 years, understands firsthand how overwhelming a disaster can be. Her family has faced water damage five times, each due to different causes: sump pump failures, burst water heater, and sewage backups. These experiences shaped her approach to running RestoPros. Janine’s empathy for customers stems from her own trials, helping her provide swift, professional, and compassionate service.
"I can relate to the stress that comes with these situations. For most of our customers, this is their first time dealing with an emergency like this," says Janine. "Our technicians respond with urgency and care because we understand how vulnerable people feel when their lives are upended."
A Commitment to Quality Service
What sets RestoPros apart is its dedication to customer care. Many restoration companies focus solely on completing the job, but RestoPros goes further by offering transparent communication and ensuring clients feel supported throughout the process. The company’s tagline, “Quality that is guaranteed in your time of need,” reflects its commitment to maintaining top-quality service, even in urgent situations.
Before proceeding with any work, RestoPros carefully assesses each situation. The team works with customers to explain the steps needed and helps them navigate the process. As a mitigation company, Janine believes in educating clients about their options. RestoPros works with all insurance providers, ensuring customers are well-informed when making decisions about filing claims. They document the job from start to finish and handle the insurance submissions process for their customers.
"We don’t turn a lead into a job unless our services are necessary," says Janine. "Sometimes, the best thing we can do is reassure our clients that their property is safe. But when it’s not, we guide them through the steps of mitigation."
Handling Emergency Flooding and Storm Damage
March brings increased risk of water damage in the region due to thawing snow and heavy rain. RestoPros is on call 24/7 to assist with emergencies like flooding, frozen pipes, or storm damage. Many calls come from homes affected by broken pipes, overflowing toilets, or sump pump failures. Returning snowbirds and families coming home from vacation often discover flooding exacerbated by mold growth from prolonged water damage.
When it comes to water damage, timing is critical. Delaying mitigation increases the extent of damage and repair costs, and can jeopardize a home’s structural integrity. Most insurance policies require homeowners to prevent further damage by acting quickly. Failing to properly mitigate could reduce coverage or even result in a denied claim.
"Swift action is crucial," says Janine. "Mold can start growing in as little as 24-48 hours, which is why we offer 24/7 emergency services. Some of the mold damage we've seen is heartbreaking, and knowing families have been living in such harmful conditions is devastating."
Mold Remediation: A Growing Concern
Mold poses serious risks, from poor air quality and musty odors to respiratory issues and structural damage. Janine advises homeowners to act quickly to prevent mold growth, recommending they address leaks, flooding and water seepage immediately.
“Don’t just rely on fans and wet vacs after water damage,” she says. “Water seeps into walls and insulation, creating hidden damage. It’s like spilling soup on a couch and just wiping the surface, while the foam cushions underneath stay wet, leading to bigger problems down the road.”
RestoPros offers expert mold remediation services, including thorough inspections, containment, and removal. The team follows IICRC standards to ensure the safety of every property they restore.
A Strong Local Presence
RestoPros isn’t just a business; it’s a part of the community. The Priolos have lived in Bergen County for decades, raising their three daughters there, and take pride in supporting local businesses. They regularly host events at supply houses throughout Bergen and Passaic counties, connecting with local tradespeople and showing appreciation for the community's support.
“We love being part of this community,” says Janine. “We’re not just a name on the phone—people know us, and we’re always here to help.”
Comprehensive Restoration Services
RestoPros is licensed, insured, and IICRC certified, upholding the highest standards of care and safety. The company’s eco-friendly approach includes using products that are safe for children and pets, reflecting its commitment to the environment and customers' well-being. Their goal is to help clients during their times of need, ensuring peace of mind while restoring homes and businesses.
RestoPros offers a range of restoration services, including:
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Water Damage Restoration: Quick response to flooding, leaks, burst pipes, and more, with comprehensive water extraction, removal of affected materials and drying.
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Fire and Smoke Damage Restoration: Emergency response, board-ups, soot and smoke removal, water removal, structural cleaning, and odor elimination.
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Mold Remediation: Detailed inspection, containment, safe and thorough removal, decontamination, and prevention treatments.
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Storm Damage Recovery: Wind, hail, and storm damage mitigation, including board-up and property stabilization, along with water removal.
Get in Touch
For residents and businesses in Bergen, Passaic, and Rockland counties, RestoPros is ready to handle emergency restoration needs. Janine and Vincent encourage customers to stay connected through their social media channels—Instagram, LinkedIn, and Facebook—where they share updates on community events and offer tips for disaster preparedness.
“We’re not just here to fix problems; we’re here to help our neighbors,” says Janine. “If you ever need assistance, give us a call. We’re available to guide you through the process and make sure you’re taken care of.”
For more information or to schedule a free consultation, contact RestoPros of Bergen-Passaic at 201-430-7035 or visit restopros.co.
“Our inspectors take the time to investigate, and sometimes the best thing we can do is give our clients peace of mind by confirming their property is safe.” - Janine Priolo, Owner
“Whether it’s a flooded basement, a broken pipe during a holiday, or a fire disrupting daily life, we teach our technicians to respond with urgency, professionalism, and compassion because we know how it feels.” - Janine Priolo, Owner