Sheri Osburn is a powerhouse in the trade industry, owning and operating CertaPro Painters in Aiken, Augusta and Columbia. As a woman in a male-dominated field, she brings a unique perspective and an undeniable edge. She understands exactly how homeowners feel when embarking on a home improvement project because she has been on the other side, experiencing subpar service and the frustrations that come with it. Determined to change that narrative, she built her business on the foundation of giving clients control, ensuring transparency and delivering high-quality work.
Osburn believes that homeowners should always have a say in the products used in their projects, and she prioritizes giving her clients full control over every aspect of the job. Her confidence in her team and the quality of their work is evident in the impressive warranties she offers. Unlike many contractors who require upfront payments, she stands by her work so firmly that once a contract is signed, no payment is required until the project is complete. This approach not only reassures homeowners but reinforces her commitment to customer satisfaction.
Her passion extends far beyond just painting, and she takes a creative approach to home improvement. Osburn knows that redesigning and painting a home is a significant investment, and choosing a reputable service is crucial. A well-executed project doesn’t just enhance aesthetics; it increases the value of a home. With this in mind, she makes it a priority to help clients set realistic budgets while assessing the home inside and out. She identifies potential issues such as rust, improper water runoff and wood rot problems that, if ignored, can impact the long-term value of a property.
Osburn is deeply involved in every step of the process, guaranteeing homeowners receive more than just a fresh coat of paint. She collaborates with clients on all aspects of interior and exterior design, helping them curate spaces that reflect their personalities and lifestyles. Her expertise extends beyond color selection; she assists with everything from cabinets and light fixtures to décor and layout. Her ultimate goal is to guide her clients toward their dream home, creating spaces that feel both functional and beautiful.
Since taking ownership of the business in 2008, she has developed a team of highly trained professionals who follow a strict process to ensure top-tier results. She manages twelve specialized crews, each trained for different types of projects, from residential repaints to large-scale commercial jobs. She takes great care in matching the right crew to each project, ensuring the work is done efficiently and to the highest standard. Her dedication to quality doesn’t stop at the job site. Her production managers oversee every project, maintaining clear communication between her team and homeowners. This eliminates confusion, keeps projects on track and keeps clients in the loop.
Her team is committed to removing the stress that often comes with home improvement projects. They encourage homeowners to ask questions and voice any concerns, creating an environment where clients feel heard. Osburn cares deeply about each job being done correctly, knowing that a well-executed project brings lasting value and satisfaction. She approaches her work with purpose and confirms that homeowners feel confident and excited about their investment.
Through her leadership, Osburn has built more than just a business, she has created a service that homeowners can trust. Her dedication to excellence, transparency and client satisfaction has set CertaPro Painters apart in the industry. By prioritizing quality craftsmanship and strong relationships, she continues to redefine what it means to be a leader in the trade world.