You might think that a well-run air conditioner, smoothly flowing plumbing, and peak-performing heating are all about comfort — and you’d be right, but only partly. In 1993, Tom Kurtz, owner of Waconia Comfort, left his job at a large HVAC company to start one of his own, driven by his desire to focus more on the individual customer. Specializing in service and installation, his passion for fireplaces and providing personalized comfort solutions ignited.
“Once I started, I knew I eventually wanted to open a fireplace showroom. I love witnessing how excited a customer gets about a product that allows them to customize to fit their home and lifestyle.”
In 2001, Tom opened the doors to Waconia Comfort’s fireplace showroom—formerly known as Statewide Gas Services—right in the heart of downtown Waconia, also known as the “hottest” spot in town! But their passion for home comfort doesn’t stop there. Tom and his team are dedicated to providing more than just heating, cooling, and fireplaces. In 2021, they expanded their services by welcoming Jon Quast, Master Plumbing and HVAC Project Manager, to launch their plumbing division. This addition has allowed Waconia Comfort to better serve its customers and has further solidified its reputation as the town’s go-to for all plumbing, hearth, heating, ventilating, and air conditioning needs—truly “Raising Comfort to a New Level.”
Yes, the experts at Waconia Comfort are there, every season to raise your comfort to the next level, but what sets them apart from the competition? “Experience and relationships,” Tom shares. “We have decades of ties to our local vendors where we get endless support when it comes to keeping our products in stock and keeping up with the latest technology.”
Tom also attributes their repeat customer rate to professional, personable customer service and skilled, detail-oriented work built on integrity. Not sure when to call Waconia Comfort and experience high-quality service firsthand? Here’s when to call:
Heating Services
Furnace Services: Furnace repair, replacement, and maintenance to ensure your home stays warm during the colder months.
Heat Pump Services: Repair, replacement, and maintenance services for heat pumps, providing energy-efficient heating solutions.
Boiler Services: Boiler repair, replacement, and maintenance, ensuring efficient and reliable heating for your home.
Air Conditioning Services
AC Services: Comprehensive air conditioning services, including repair, replacement, and maintenance to keep your home cool and comfortable.
Ductless Mini-Split Installation: Installation of ductless mini-split systems, offering flexible cooling solutions for various spaces.
Plumbing Services
Water Heaters: Repair, replacement, and maintenance of water heaters, ensuring a consistent hot water supply.
Sump Pumps: Installation and services for sump pumps to protect your home from water damage.
Water Softeners: Installation and maintenance of water softeners to improve your water quality.
Sinks & Faucets: Installation and repair of sinks and faucets.
Showers & Tubs: Installation and maintenance services for showers and tubs, enhancing your bathroom’s functionality and aesthetics.
Fireplace Services
Gas Fireplaces, Inserts, and Stoves: Assistance with the selection, installation, and maintenance of gas fireplaces, inserts, and stoves.
Electric Fireplaces: A variety of electric fireplaces to choose from.
Wood Fireplaces: Installs and services wood fireplaces.
Indoor Air Quality Services
Ventilation: Provides ventilation solutions to improve indoor air quality, ensuring a healthier living environment.
Another guiding principle of this group of experts is that investing in top-tier heating and cooling systems is always worth it. “High-quality units are typically the most efficient, offering the best tax rebates and federal tax credits — often bringing the cost down close to standard equipment. They also provide the highest level of comfort. However, a system is only as good as its installation.”
That’s why the staff at Waconia Comfort apply their specialized knowledge to enhance existing parts and equipment, ensuring the new systems run at optimal efficiency. But guaranteeing systems run at their full potential is just one way Waconia Comfort goes above and beyond, they also strive to exceed customer satisfaction. “There’s nothing more rewarding than hearing how a new high-efficiency furnace keeps a family warm during the coldest Minnesota nights or how a whisper-quiet AC unit helps someone sleep peacefully through the summer.”
The team loves receiving feedback from their customers, especially when they hear, “We’ll never go anywhere else.” And it’s a recurring theme. The community keeps coming back for the second-to-none experience they get from Waconia Comfort, where the name says it all.
I love witnessing how excited a customer gets about a product that allows them to customize to fit their home and lifestyle.