new time-saving help
'reTurn' mobile app
On-demand return service for e-commerce purchases or exchanges
Smartphones and tablets -- Apple (iOS software) and Google's Android
"People love this service. With so many life demands, it makes one less thing our customers have to do and takes the time pressure off of returns and exchanges." ~Bobby Martinez, co-founder ReTurn Inc.
Frisco area residents Bobby Martinez and Justin Jones make returning retail product packages to companies convenient, simple and easy through an entrepreneurial service they created called reTurn Inc.
"Whether you're a business who wants to provide their customers with the best exchange and return experience, or a consumer who is tired of driving to UPS, FedEx and the USPS to make a return, we can help," says Bobby. "We're about fixing the broken link in the supply chain."
The company's services are offered through a free mobile app called 'reTurn' to simplify ecommerce return pickups from Frisco residences. Customers of reTurn don't have to drive packages or boxes to shipping hubs, because the packages are picked up from individual residences. Up to six resident-sharing members can use this app with the family function enabled.
Bobby and Justin met each other about seven years ago. Justin's career was rooted in aviation, and Bobby's in technology start-ups. They launched reTurn Inc. on June 30.
Currently, they tap drivers who are vetted, bonded, insured and background-checked to pick up boxed packages for customers and drive them to the required location. Weight limit on packages is now 50 pounds, and with all dimensions of 24 inches or less. "Coming next year, we plan to start transporting unboxed items through a premium service with reusable bags or containers," adds Bobby.
It appears to be good timing for this delivery service. Industry statistics indicate at least 30% of all products ordered online are returned, as compared to 8.89% in brick-and-mortar stores. Some estimates project that as much as 40% of ordered products were returned since the COVID-19 pandemic prompted more online ordering. A total of 92% of consumers surveyed indicated that they will buy again if product return processes are easy, whereas 79% of consumers want free return shipping. At least 58% of consumers want a hassle-free “no questions asked” return policy. This year, the most common reasons for returns are sizing issues, wrong gifts, purchase of multiple products with an intent to return some, or a failure to set correct customer expectations.
Bobby says he's seen estimates as high as 90% of returns are clothing. "One out of 10 Amazon purchases supposedly get returned," he adds.
To secure this new pickup service, go online to Apps.Apple.com/us/app/Get-reTurn/id1555760128 or tap into the Google Play Store. For questions or further details, email email@example.com or call 469.468.8833.
Justin and Bobby already expanded their services to Plano, McKinney, The Colony and downtown Dallas. They say a customer's first two reTurn pickups are free, and they offer a $9 per month unlimited service.