The crescendo of challenges Covid-19 brought to every industry impacted jewelers at multiple levels. Social distancing slowed, and in some cases halted retail traffic. Supply chain issues from worldwide sources halted obtaining new inventory and items on order. Brandon Trent saw possibilities instead of roadblocks and created The Master Jeweler, Tulsa’s Concierge Jewelry Service™.
“The Master Jeweler is a non-traditional jeweler. We don’t have multiple locations. We see clients by appointment in our office at 320 S Boston Ave in downtown Tulsa. Everything we do is about creating a personal connection experience with customers. This includes coming to you when needed.”
Brandon spent ten years in the industry with large jewelers having hundreds of locations, regional companies with multiple retail locations, and locally owned jewelers. “Each operates with different business principles, and not all are focused on customer experience. When Covid-19 hit, I was managing a location for a national chain. Everything, including training for employees was cut. The Master Jeweler will always provide personalized, no-pressure, service that will make you come back time and again. No matter what you need, our dedicated team of jewelers will always rise to the challenge of delivering first class service with passion, precision and the strictest confidentiality.”
How does The Master Jeweler compete with the selection and price competitiveness of large companies? “Customers get great service with local jewelers, but can go across the street for better pricing on the same items. Connections I’ve maintained in the industry, combined with not having to maintain a showroom full of inventory allows me to draw a store focused on the customer. We cut the time for creating and receiving custom jewelry from 6 to 8 weeks to 2-4 weeks. Our experience is one-on-one with a knowledgeable person, no middle man. That's a non-traditional, Concierge Jewelry Service™. Exactly what customers want at the best price.”
Set up an engagement ring consultation with our specialist. Schedule a custom jewelry consultation to create a one of a kind piece, perfect for any moment, or book a jewelry repair consultation. Our jewelers would love to make your pieces sparkle like new.
Busy schedule? No problem. With first class service, our specialist comes to you for purchase or repair at a rate of 1 hr/$100.