After 20 years helming his own agency, you could say insurance is in Jeremy Mueller’s blood.
But the Scottsdale native, whose State Farm agency celebrated its 20th anniversary last December, has a professional lineage that proves it.
Mueller’s father is an insurance agent, and his grandfather was an insurance agent—all with State Farm.
“I’m a third-generation insurance agent but I’m also a third-generation State Farm agent,” Mueller says with a smile, acknowledging the pedigree. “I always say, ‘I bleed State Farm red.’”
Mueller was always fascinated by advertising and marketing and had a talent for economics. Initially, while earning his marketing and economics degrees from Arizona State University, his sights were not set on going into the insurance businesses.
But the industry was never far from family conversations while he was growing up. And after Mueller dabbled in the food and hotel industries, he realized the calling and decided to dive in.
However, his professional heritage yielded no benefits. The natural customer base of friends and family were already insured. Looking back, however, Mueller views it as an asset.
“It really enabled me to figure out marketing and get my name out and make my own brand in the State Farm family,” he says.
The insurance veteran who got his start with State Farm in 1999, did that with deep involvement in the North Scottsdale community he calls home professionally and personally.
It’s not unusual for Mueller to be approached while at a grocery store or restaurant by a customer who is grateful that Mueller saved them money or helped them navigate a complicated situation.
“I take the responsibility very seriously and am truly humbled by the community’s trust in me,” Mueller says.
His hospitality experience has also made a difference. Providing heightened service is par for the course. This includes going to a body shop to make sure a claim is running smoothly behind the scenes and other steps that most agents would not leave an office for.
“I loved going the extra mile for customers. A lot of people don’t like dealing with insurance companies. We try to bring that extra level of care and I owe my sense of service to the hospitality industry,” he says. “We try to do the little touches to make the process run a little more smoothly.”
In his spare time, Mueller enjoys reading, exercising, and spending time with his children, ages 15 and 11.
Helming one of the larger State Farm agencies in the nation, Mueller’s team of 12 fully licensed agents span two locations in the north Scottsdale community.
“To be able to build the business from zero clients to where we are one of Scottsdale’s most trusted insurance companies has been very rewarding,” Mueller says.
The third-generation insurance pro goes on to talk about serving his own second-generation insurance clients.
“But it’s also rewarding seeing the kids of parents you helped 20 years ago buy their first home and protect their legacy.”