Weather in Texas can be extraordinarily fickle. Having an experienced, trustworthy HVAC company on speed dial can make all the difference in the world during a cold winter or sweltering summer.
Ask owner Dillon Cripps what his clients might say about his company, Damascus Air, if he wasn’t standing in the room with them, and he’ll confidently say:
“They’d probably say they can count on us to be honest, reliable, and thorough. They might mention that we treat them with respect, take the time to explain options, and never pressure anyone into unnecessary work,” or that, “We make them feel like more than just customers by genuinely caring about their comfort and following up to ensure everything is working as it should.”
Most of all, Dillon says, they’ll likely describe Damascus Air as a dependable team that values their customers’ trust and always strives to “do right by their clients.”
Based in Royse City, Dillon, his wife Crystal, and Damascus Air serve the needs of homeowners throughout Dallas-Fort Worth, including the Park Cities. “Local expertise with a personal touch” is part of their company mantra. “We’re not a big, impersonal chain,” says Dillon proudly. “We’re part of the community, so we understand the specific needs of homes in the area. Our solutions are tailored to keep systems running smoothly and homes comfortable, no matter the season.”
Many Park Cities residents have demanding schedules, so stressing the convenience of reliable, on-time service always resonates with Damascus Air clients. “We offer priority scheduling for clients with our maintenance agreements, and or same-day service for emergencies,” says Dillon.
Faith-based, family-oriented and focused on credibility in a North Texas community that values trust, and strong relationships, Dillion and his Damascus Air employees believe the company’s legendary to dedication to transparency and integrity stand out. “Additionally, we are committed to treating each customer as though they’re a member of our family,” he says.
The overarching Damascus Air philosophy is simple, yet refreshingly direct: “We are ‘doing life’ with our customers,” he says. “Many times, I find myself with a client, talking about life, sharing blessings, or exchanging advice, conversations far beyond HVAC issues. It’s in those moments, I think, ‘And we thought this was just about AC service?’”
Dillon says such situations are vivid reminders that what Damascus Air does is more than a job, it’s a calling. “I truly love this work and feel blessed to serve others while living out my purpose,” he says.
“We treat our customers like family, focused on building lasting relationships, not just making a quick buck.”
As a tenured business with experienced employees and deep roots in DFW, Dillon says he understands the challenges homeowners face, which is why he offers honest, dependable service with no gimmicks or high-pressure sales tactics attached.
“It’s not about pushing products, it’s about earning trust, providing the right solutions, and keeping homes comfortable for years to come.”
Damascus Air specializes in residential and commercial HVAC repairs and services. “Our focus is on building lasting relationships by delivering dependable service that gives you peace of mind, knowing your comfort is always our top priority,” says Dillon, who boasts repeat customers that go back two decades. “It isn’t just about fixing HVAC systems … it’s about providing peace of mind and comfort to our community.”
For more information check the company’s website at DamascusAir.com or call (682) 300-0123.
“We specialize in tailored, high-end service, catering to clients with busy lives, all in a trustworthy, family-oriented environment.”