Dennis Ewing, a partner at Dilling Heating and Cooling, wants to get out a message: in a business crowded with private equity and skyrocketing costs in the last decade, there are still local companies doing good work for a fair price.
That’s the goal at Dilling, first established in 1955 and a Bucks County staple since 2020. Serving families up and down eastern Pennsylvania and in neighboring New Jersey, the crew's customer-first focus is a point of pride for Dennis, who joined the company a year ago after a cross-country move.
“This business is about serving people in their homes,” Dennis says. “No one is going to take care of people like we do — I guarantee it. We go in with the attitude that we get to take care of people, we get to help them in each individual situation.”
Dennis believes that the quality of the service is evidence in itself.
“These big companies don’t want people to find us, because we offer the same or better service for quite a bit less money,” Dennis says. “They’re banking on their advertising dollars while we’re banking on the fact that once someone gives us a chance and sees our work and our pricing, they won’t go anywhere else. They’ll be a customer forever.”
For Dennis, the size and scope of the company is an asset.
“We’re large enough that we have enough people to take care of and cover the clientele, but small enough that we can know our customers and be less expensive,” he says.
Dilling team members handle all aspects of heating and cooling systems, including air conditioning installation, repair, maintenance, boiler, furnace and heat pump services, duct cleaning, indoor air quality (IAQ) tests, plus plumbing services, such as sump pump and water heater repair. They service all major equipment brands.
Technicians at Dilling verify they want customers to be able to depend on their heating and cooling systems no matter the season or weather conditions.
“We understand how important home comfort is to our customers, which is why we work hard every day to ensure your home heating and cooling runs well,” Dennis says. “We only use high-quality parts and materials, and we guarantee that all of our work is done precisely and accurately, with no shortcuts.”
Additionally, Dennis says, customers don’t have to wait until there’s an emergency to call for service. Regular, preventive maintenance can give the peace of mind that air conditioners and heaters will be ready to go whenever they’re needed.
“Manufacturers suggest that you get each of your systems checked out every year,” Dennis explains. “Our preventive maintenance plan includes visits twice per year, once in the fall for heating season and once in the spring for air conditioning.”
“These machines are most likely to fail when you need them to work the hardest, and no one wants to be freezing in the cold or sweating in the heat in their own houses,” he continues. “Our preventive maintenance can help make sure that doesn’t happen, and our services are 100% satisfaction guaranteed.”
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"I guarantee no one's going to take care of people like we do." ~Dennis Ewing, Dilling Heating and Cooling