For today’s business owners, technology is no longer optional; rather it's a wise and necessary investment to ensure business operations are protected and running as efficiently as possible, asserts Courtney Paschall, MHA, managing partner/CEO at BlueCore Technologies, a managed service provider with local customers as well as across the United States.
"When systems are unreliable or security is reactive, it affects a company's productivity, reputation and ultimately profitability," Courtney reminds, adding this fact is relevant in any industry with data and assets to protect, but is especially true in highly regulated sectors such as finance and health care.
"We work hard to take the headache and guesswork out of protection requirements so business owners and teams can focus on their specialties," she states.
Investing in managed information technology is really an investment in continuity, protection and peace of mind. Courtney says she and her experts come from the knowledge that the cost of prevention is always lower than the cost of disruption. "This means choosing proactive support over emergency fixes, and partnering with people who understand that a business depends on stability and being able to work, is always a prudent move. We also believe IT should feel dependable and not complicated."
In broader terms, Courtney says BlueCore is an outsourced IT department for many, different-sized organizations.
"We can manage the IT for both small and large companies with no internal IT staff, or we can act as a support extension for companies that have internal IT staff. We basically take care of any company that doesn’t want technology to be a daily stress point for them," Courtney explains.
The BlueCore team handles vital IT components, such as network management, help desk, practical security, vendor coordination and long-term technology planning. They state their client support role and overall mission is to make sure systems are secure, stable and aligned with how each business actually operates.
"Security is foundational for us, not an add-on. Every BlueCore support plan includes regular security reviews, and best-practice protections are built into our support model. We try to do all of this in an easy to understand and jargon-free format," Courtney adds, as a self-professed 'Geek whisperer.'
She says they assist many customers with scaling for growth, devoting project and client success managers to help business representatives to open locations from the ground up. These services include coordinating data drops, securing Internet service providers, procuring the right hardware and setting up a new network or incorporating new locations into the current network.
BlueCore teams can serve as a help desk for a company's employees, too. Employees can go straight to BlueCore to get IT issues resolved, Courtney assures, so they can resume work as quickly as possible. "We have live agents that answer phones during normal business hours, as well as a support email address that's always manned during business hours."
BlueCore also can provide after-hours help desk services for emergencies or customers with different hours.
Additionally, this IT team works with customers to onboard new employees, ensuring that their computer equipment is delivered for their first day at work, with the appropriate access to their network, information and software.
Courtney says consistency and clarity set BlueCore apart from other MSPs.
"We work to make sure we don’t use industry terms or technical abbreviations to mask simple answers. If someone wants to understand the technical side, we take the time to respectfully explain it as many times as needed. That said, we also have customers that don't want to know how technology works in detail, and we respect that, too," she says.
"We work hard to understand our customers on personal levels and provide them with a personalized support plan."
Part of BlueCore's service is not outsourcing customer support so that their U.S. team can personally address any questions coming via phone calls or emails, without delays.
"We also try to be good partners to our customers, and believe we should earn their business. That’s why we offer 30-day-out agreements in the first year of our contracts. Even after the first year, we work hard to keep contract terms short. Our clients stay with us because they want to, not because they’re locked into long-term contracts," Courtney states.
"In a field known for turnover and inconsistency, our team brings long-term experience and stability, and they all want to do a good job for our customers. With BlueCore, you get smart IT protocols, cybersecurity solutions, robust cloud services, responsive support, strong security, clear communication, personalized approaches and contract flexibility—all from a team dedicated to your success."
615.807.1266
BlueCoreTech.com