As parents, we learn one especially effective way to discipline our children: Take away what means the most to them. For a young Joel Chinsky, that thing was computers.
“I was learning technology at age eleven. My dad had a home office with a computer and when he wasn’t working, I was playing with it.”
By 16, he was up all night programming and gaming. “Of course, my Dad knew how to ground me. He would lock the keyboard.”
A determined Joel simply traced the lock back to the circuit board and unplugged it. For months, his dad would lock it, not realizing the key was disconnected. Joel would play on it all night while his parents slept.
“We laughed about it later, but this started me on my journey with technology.”
Joel built and sold computers to neighbors before working on help desks for Ford, Domino’s, Pfizer and Johnson Controls. Gradually, he began developing his own business: JDCTek (JDCTek.com).
For five years after launching, it was just Joel. Then he landed a client with more than 100 employees. That’s when business exploded. Seventeen years later, his team serves many large business clients from a bigger facility. Last year alone, he doubled the size of his team.
And yet, while other IT companies measure response time in days, his team promises to respond within five minutes. Their average is 3.5 minutes.
“Most repairs can be done remotely using secure management tools, so you don't have to wait around for a technician to show up,” he says.
It’s been an amazing journey, he adds, with growth powered by referrals from clients. Many can be found on Google, where he has a perfect 5.0 rating from 45 reviews.
“Outstanding,” reads one. “JDCTek has been my trusted IT partner for more than a decade. Everything about this company is excellent – staff, knowledge, service, responsiveness, products, pricing, availability.”
“I have worked directly with Joel and his team at JDCTek for over the past 10 years. I would give him 10 STARS if I could,” says another reviewer, a hobbyist photographer. “One of my hard drives failed and Joel saved me from losing all of my 4TB of photos.”
A third says her home Wi-Fi was hacked. “We immediately received assistance remotely. Scans were done, malware removed, security issues fixed, and we signed up for a monthly program. One call to JDC fixed everything.”
One reason for the fast response and quick recoveries: JDCTek’s focus on security.
“I’ve invested thousands of hours in the field of security, with conferences and certifications. I take part in IT and security peer groups, talking to other IT and security companies, teaching them, learning from them and helping one another.”
This ensures JDCTek is prepared for any crisis a business or home may encounter. In fact, Joel thinks of JDCTek as a security company – not just an IT company.
“Keeping clients in business is a challenge. We’re always monitoring. We have 47 different platforms that make up our business. That’s a lot of information we must constantly watch, monitor, remediate if something happens.”
Despite long hours, Joel balances time with his wife Sienn and daughter Victoria, 7. “We love family road trips and going up north in the summertime. This summer, we’re traveling to New York, Quebec, Montreal and Ontario. With the right technology in place, I can enjoy my family time while working securely from anywhere.”
If you aren’t sure you have the right technology for your security and functionality, email JDCTek at Joel@jdctek.com or call (248) 494-7253.
See how fast they respond.
“One of my hard drives failed and Joel saved me from losing all of my 4TB of photos.”