A beautifully designed landscape is a work of art. The wisdom and instinct to create such a layout is a special gift–one that Nate Miller has cultivated for the top of a house.
Owner of Kansas City Roofscapes, Miller and his team have worked hard to become one of the only local roofing companies that can confidently install and repair beautiful tile and specialty roofs, including the unique types found in Mission Hills and surrounding areas.
While their handiwork is exceptional, it is their heart behind the good work that sets a standard of excellence recognized by the community.
“That's how we have structured our business,” Miller informed. “Our top priority is doing the best job we can and treating people correctly with no tricks in our words, and it has been the most profitable thing for us by far.”
Miller believes taking care of people first does not have to be difficult–it can be a true business model. Kansas City Roofscapes has crafted their customer service intentionally. They take ownership of every repair, backing their projects with a 10-year warranty.
“Customers want to sleep just fine at night knowing there's not going to be an issue. If it leaks inside and ruins your baby grand piano, we're going to pay for it because we were put in charge of making sure that you didn't have those problems,” Miller said.
“This is what separates us from our competitors. Most companies do zero warranty or a one-year warranty. To this day, we haven't had a single leak from any of those repairs.”
This confidence is rooted in curiosity. In early years of business, Miller found very few companies in Kansas City that would attempt specialty projects and complicated roof designs. Discovering this problem, Miller set out to become a solution. He earned countless certifications, even a Florida High Wind Certification.
“Water runs downhill, but a lot of these premium roofing systems are completely different. That's when I thought, ‘Let's educate ourselves’,” he said.
As Kansas City Roofscapes continues to expand, Miller is adamant that no amount of growth will overshadow his company’s “why.” Being a human first and meeting true needs in the community will always come before making a profit.
Recently, Miller shared a story about a young woman who reached out for an estimate. Her veteran husband was paralyzed, and the repairs were more than they could afford. Miller worked with her to achieve the best deal possible, which overwhelmed her to the point of tears.
“This is what we do for a living...it's not money-focused, but we do the absolute best job we can and treat people decently,” Miller said. “By far it has been our secret sauce.”
Our top priority is doing the best job we can and treating people correctly with no tricks in our words.