Modern home appliances are truly technological marvels. High tech designs and computerized control systems offer convenience and functionality that could not have been imagined just a few years ago.
However, the additional features and tantalizing “bells and whistles” are not free.
Purchasing a major appliance such as a refrigerator or a washer can be a costly endeavor in 2023. Most units are priced on a functionality basis – the more features desired by a homeowner, the more expensive the appliance.
To make matters worse, today’s appliances don’t seem to last as long as older, less complex machines. Breakdowns seem to occur more frequently, and when repairs are needed, they tend to be expensive. Troubleshooting electronically controlled drives and computer-based controls is a complex process that often requires specialized skills, equipment and costly replacement parts.
As a result, it is important for homeowners to be able to maximize the lives of their household appliances. This process involves three steps – making informed purchasing decisions, following appliance manufacturers’ care procedures and having access to an affordable and reliable repair company.
Step three is where Mr. Appliance of Hendersonville comes in.
Mr. Appliance of Hendersonville is a franchise of the Mr. Appliance network, which consists of over 300 independent repair service experts who specialize in the maintenance and repair of home appliances across North America.
Mr. Appliance of Hendersonville is owned by longtime businessman Rob Jenkins. After moving from Connecticut to Tennessee seven years ago, Rob soon encountered a problem faced by many area homeowners – a shortage of qualified appliance repair services in the Hendersonville area.
Before long, he became interested in starting his own appliance repair company and he began researching the industry. After reviewing more than 25 potential franchisors, he selected Mr. Appliance.
“Mr. Appliance has the best reputation in the industry, and it is widely recognized for its competency and professionalism,” says Rob. “Furthermore, the company offers outstanding contact and support tools that help us deliver the best customer service.”
Since starting up in 2019, Rob and his Mr. Appliance team have been dedicated to providing prompt and reliable service on all makes and models of major home appliances.
“We repair most major appliances, including refrigerators, dishwashers, stoves, ranges, microwave ovens, washers and dryers – pretty much any appliance except for small countertop devices and vacuum cleaners,” says Rob. “Furthermore, unlike many of our competitors, we are able to service all brands and models.”
Rob’s business philosophy is built around transparency, and he strongly believes in being upfront and honest with his customers.
“We perform every repair on a per job basis, as opposed to hourly billing. Customers only pay the price that is quoted by our technicians before the service is rendered, so there are never any surprises,” says Rob. “We also credit our onsite diagnostic fee directly towards the repair, and we include a full one-year warranty on all manufacturer's parts and labor.”
Once repairs are booked, the Mr. Appliance scheduling system goes into action, keeping customers fully informed of the progress of their jobs.
“Our system sends each customer a text and email confirmation the day before scheduled appointments, and it sends a follow up text once our technician is en route,” says Rob. “Our confirmation messages include photos of the technician and the service van, so that a customer will know who is coming to their home.”
Rob attributes much of his success due to the technical skills and customer service commitment of his team members.
“Our technicians are extremely well trained, and they receive constant refreshers on the latest troubleshooting and repair techniques,” says Rob. “They are also very friendly, and our customers love their professionalism and ‘can do’ spirit.”
As part of its commitment to customer service, Mr. Appliance of Hendersonville has made it easy for customers to schedule repair services.
“We pride ourselves on always being available to our customers,” says Rob. “Folks needing service can contact us by phone our through our website. For additional convenience, we encourage our customers to download the Neighborly app from the Apple store or Google Play so that they can reach out to us from their mobile devices.”
Mr. Appliance of Hendersonville
"Our mission is to help people keep their household appliances up and running without the expense of purchasing new ones."
"At Mr. Appliance, we treat our customers right, and we are upfront and honest about all of our services and fees. Taking care of our customers makes them happy, which makes us happy. We are here to help them solve their problems."