When Katie Weber, Connecticut Agent for Lumina Payments, talks about merchant services, she doesn’t start with rates or terminals. She starts with relationships.
“Small business owners don’t need another vendor. They need a partner who will pick up the phone when they need help .”
As the local Connecticut representative for Lumina Payments, a fast-growing payments company focused on transparency, fixed rates and no long-term contracts, Katie has built her reputation on being exactly that kind of partner. Lumina challenges the traditional merchant services model, which is often criticized for hidden fees, confusing contracts and impersonal service.
“Lumina was built to be clear and straightforward. Transparent pricing. No long-term contracts. What you see is what you get.”
A Michigan native who relocated to Connecticut with her family, she understands what it means to start fresh and build a network from the ground up. Today, she and her husband are raising their family in Connecticut, navigating the same milestones as many of her clients.
“We’re right in the thick of the college decision process. It definitely makes you think about long-term financial planning, not just for families, but for business owners too.”
After years as a stay-at-home mom, she transitioned into merchant services with a focus on credit card and ACH processing, point-of-sale systems and software integrations. But unlike many in the industry who operate at scale through call centers and automated systems, Katie built her business the old-fashioned way: one conversation at a time.
“I go door to door. I sit down face-to-face. Business owners get a hundred emails a week. They don’t need another one. They need someone who will look at their statement and actually explain what’s going on.”
That deep-dive analysis is one of her core differentiators. Weber reviews merchant statements line by line, identifying unnecessary fees, incorrect classifications and inefficiencies that quietly erode profit margins.
Her focus spans multiple business genres, but regardless of industry, her goal remains fixed: optimize payment processing so owners can focus on their business.
Her accessibility sets her apart. Katie makes herself available to clients around the clock, something she sees as non-negotiable.
“It doesn't happen often, but if a terminal goes down on a Saturday night, I’m answering the call.”
Her business model is rooted in honesty, transparency and integrity—values she believes are non-negotiable in an industry often viewed with skepticism.
“I’m looking for a long-term relationship. If I can save you money and simplify your systems, you’re going to stay. That’s how I grow.”
Her growth strategy reflects that philosophy. She’s active in networking organizations such as local chambers of commerce and BNI, where she builds connections rather than transactional leads.
“People can tell if you’re just there to sell. I want to know their business. I want to know their family. That’s how trust happens.”
As Lumina Payments continues expanding its agent-driven model Weber sees enormous opportunity in Connecticut’s small business ecosystem.
“There are so many hardworking entrepreneurs here. They deserve fair pricing and clear answers.”
She combines the backing of a national payments platform with the accountability of a local advocate.
“At the end of the day, my name is attached to every account. That matters to me.”
Katie Weber | Business Advocate
Online: katie@luminapayments.com
Phone: 586-612-7144
Email: katie@luminapayments.com
I’m looking for a long-term relationship. If I can save you money and simplify your systems, you’re going to stay. That’s how I grow