For patients looking for a more personalized approach to primary care, there is a growing option right here in Mount Pleasant.
Roper St. Francis Physician Partners Signature Primary Care currently has two locations serving the Charleston area, including one right here in Mount Pleasant, with an additional Mount Pleasant location coming soon. The practice’s concierge medicine model is designed around accessibility, individualized attention, and meaningful doctor-patient relationships.
At Signature Primary Care, physicians care for a smaller patient population, giving them the opportunity to spend more time getting to know each patient, understanding their health goals, and creating a care plan tailored to their individual needs.
The experience is designed to be both comprehensive and personal, with greater accessibility, same-day appointments, longer visits when needed, comprehensive screenings, and access to additional testing and in-office treatments.
For patients, that can mean having a physician who knows their history, understands their goals, and has the time to answer questions, talk through concerns, and look at the bigger picture of their health.
To learn more about the Signature Primary Care approach and what makes this model different, we spoke with two of the Mount Pleasant physicians, Dr. Flandry and Dr. Payne, about their approach to primary care, the relationships they build with their patients, and why they believe personalized care matters.
DR. ANDREW FLANDRY
Building Trust Through Time, Education, and Accessibility
For Dr. Flandry, good primary care begins with having the time to truly understand a patient.
One of the things he enjoys most about medicine is getting to know his patients and learning what they want for their health. That might mean discussing prevention and lifestyle changes, explaining a diagnosis in detail, or simply taking the time to make sure a patient understands their treatment plan.
“Medical care can often be overwhelming and confusing to patients,” he explains. “Having the time to explain and educate patients on the details of their health is invaluable in building doctor/patient trust.”
That trust is something he believes has to be earned over time. His ideal patient relationship is built on reliability, honesty, respect, and a genuine commitment to the patient’s best interests.
He also appreciates the breadth of care he can provide within primary care. While referrals to specialists remain an important part of good medicine, he takes pride in being able to evaluate and treat a wide range of conditions without automatically sending patients elsewhere.
For him, the concierge medicine model at Signature Primary Care creates the opportunity to do what drew him to medicine in the first place: slow down, listen carefully, educate his patients, and give them the time and attention they deserve.
DR. ALAINA PAYNE
Looking Beyond Symptoms to the Whole Person
For Dr. Payne, personalized primary care is about digging deeper.
She was drawn to a model built around more time with each patient and a deeper look at the root of a problem. That approach extends into her philosophy of wellness.
“I am passionate about complete wellness and trying to avoid medication by maximizing nutrition and a healthy lifestyle,” she says. “One of my favorite things about being a physician is when I can take a patient off a medication they no longer need.”
She also believes that patients know their bodies better than anyone else. Building a relationship where patients feel comfortable sharing their concerns can help uncover issues that may have been overlooked for years.
The membership-based structure gives her the opportunity to approach those conversations with the time and attention they deserve, creating space for more in-depth testing, procedures, treatment discussions, and collaboration when appropriate.
Her goal is for every patient to leave an appointment feeling listened to and empowered.
A Different Kind of Doctor-Patient Relationship
Both physicians share the same belief: strong primary care starts with meaningful relationships. Signature Primary Care builds upon Roper St. Francis Healthcare’s established primary care network by offering patients the opportunity to spend more time with their physician and deepen that relationship.
That is the thinking behind the Roper St. Francis Signature Primary Care membership model. By intentionally maintaining a smaller patient population, the practice creates an environment where physicians can spend more time with each person, and patients can develop an ongoing relationship with a doctor who knows them.
It means having greater access to your physician when you need one. It means having the time to ask questions and talk through concerns. And it means looking beyond a single symptom or appointment to understand the person sitting across the desk.
For patients who want more time with their doctor and a closer, ongoing relationship, a membership-based approach offers that opportunity.
Curious whether RSFH's Signature Primary Care is the right fit for you? Schedule a Meet & Greet with the practice to learn more about the membership model, what it includes, and how Signature Primary Care can support your individual healthcare needs.
The experience is designed to be both comprehensive and personal, with greater accessibility, same-day appointments, longer visits when needed, comprehensive screenings, and access to additional testing and in-office treatments.
Mount Pleasant Locations:
Dr. Andrew Flandry
Signature Primary Care – Wingo Way
180 Wingo Way, Suite 303
(843) 733-0521
Dr. Alaina Payne
**Coming soon**
Signature Primary Care – Innovation Way
1200 Innovation Way, Suite 301
(telephone soon)