TDS applauds women and their impact across all aspects of technology, including our own Field Service Technician, Lisa Rivas. Lisa joined TDS last August and is defying stereotypes by working in a job traditionally held by men.
How did your career path lead you to become a field service technician?
I previously worked in banking and manufacturing sales, which were office jobs. After being laid off for the third time, I realized I needed to learn a trade, and I knew technology was a field that was not going away. When I saw TDS was hiring a field service technician, I applied and got the interview. Having no experience with tools, I was worried I wouldn't be hired. During the interview, however, I focused on my customer service skills. When the job offer came, I was thrilled.
How did you initially feel about the job?
I was overwhelmed with the technology, and I worried it would never make sense. But after a few weeks of job shadowing with another technician, it started to come together. Every TDS associate was so helpful, and the best part was that everyone wants each other to succeed—that’s hard to find in a job.
What do you like about the job?
I really enjoy the customer interaction, especially when I am in their home fixing or installing internet, TV or phone service. It's so nice talking to customers and teaching them what I am doing. My goal is to make sure they are comfortable with their new service before I leave. When I announce, “OK you have internet now,” they are so happy. I love that I can help make their day.
What reactions do you get from customers when they open their doors?
Most people are shocked. They're like, “What, you're a woman and you're a tech?” There are always lots of questions about how long I’ve been doing this. Many of the older women tell me they are so proud of me for paving the way for others. They’ll say, “You're really breaking ground here. Way to go.”
How did your family react?
At first, they wondered why I was doing it. When I took a pole climbing class in Bend, Oregon, they thought I was so brave. They know I am happy with this job.
What advice would you have for other women who are considering a career in technology?
Just jump in and try. At first, I did not think I was capable. I went from sitting in an office to doing some pretty physical work. You’re doing squats all day and crawling into attics and small spaces in basements, but I was amazed at how fast I adjusted. I’m really in good shape now. I have lost 14 pounds, and this job is really a good workout.
What have been the four biggest surprises?
1. How much I’ve learned about how internet, TV and phone service work.
2. How much more comfortable I feel about driving a big truck that was overwhelming at first.
3. Dealing with the little critters and spiders you find in the boxes and pedestals.
4. How fast my time with TDS has gone by and how pleased I am to watch it all come together.
What do you like to do outside of work?
I have a five-year-old son who likes to put together Lego sets and paint rocks. We enjoy being outside and exploring the parks around southern Utah.
Lisa is from southern California and lived in Cedar City before moving to St. George.
Many of the older women tell me they are so proud of me for paving the way for others.