When Jennifer Stavinoha answers a call, it’s often the worst day of someone’s life. As a telecom officer for the past three years, she handles emergencies with calm precision, offering critical support in high-stress situations. Yet outside of her demanding job, Jennifer is a fun-loving, compassionate person who finds joy in simple things—like her six rescue cats and red heeler, all of whom make her Plano home a lively place.
Growing up in Allen, Jennifer excelled in AP and dual-credit courses before earning a full scholarship to UT Tyler, where she studied Psychology in Criminal Justice. Her background helps her understand mental distress in callers, and she still references her old textbooks to put names to behaviors.
Despite the intense nature of her job, Jennifer and her coworkers find ways to decompress, whether it’s knitting between calls or sharing stories—though she and her NICU nurse sister set boundaries at family dinners.
"We don’t get a lot of closure. If a case really rattles us, we’ll call the fire department to check in. It helps us move on."
From handling holiday disputes to bizarre emergencies like a garage turkey fire, Jennifer is the steady voice guiding people through chaos, proving that even behind the headset, there’s a heart that cares.