Owning a home comes with an endless set of responsibilities and to-do lists. From electrical work, to hardware upgrades, to general recurring maintenance, it seems like a new property need arises as soon as the last one is met. Homeowners are then burdened with finding reliable handymen, specialized service providers, and contractors to complete these projects. Enter Manorly, a locally owned and operated concierge home management company that provides all of these services and more under one roof.
“Our clientele has more valuable ways to spend their time than chasing subcontractors or managing every minute detail of their home projects, and that was the need that we initially stepped in to fill. Trying to give our clients time back by creating a comprehensive home management service.” Executive Director Cason Wright says.
Originally called Dallas Home Management Company when the company started in 2012, Wright and Construction Director Travis Terry teamed up in 2017 to rebrand the company. They have spent the last several years perfecting their business model to meet their client’s wants and needs via white glove service and commitment to superior quality output. Manorly carries out its mission by providing home services that align with these six key principles: Trustworthy, Proactive, Convenient, Personalized, Experienced, and 24/7 Availability.
“During the freezes, we get emergency calls from members at 12AM,” Travis Terry says. “I was in my car within five minutes, and at their home shutting the water off within ten minutes. We’re on demand and ready to rock when it comes to taking care of our clients.”
Wright, Terry, and the Manorly team have vetted and selected a well-rounded group of in-house handymen, contractors, and other specialists who are available via a single point of contact whenever the client needs them. Harking back to the company’s white-glove approach and focus on creating a seamless experience, Manorly provides a one-stop-shop for its clients.
“We cover anything to do with the home, from changing light bulbs to new construction. We have several licensed professionals in-house, including an electrician, carpentry team, and paint team,” Wright says. “We also have a remodel division that Travis [Terry] runs, along with spec new builds. So, really everything residential, we do.”
“If a client wants to remodel a bathroom, we coordinate all the different pieces that need to come together, so that the member doesn't have to keep up with which subcontractor is doing what next, what time or if this person is going to show up, and what they need to have ready, etc.” Marketing Director Claire Terry says. “So, we’re like the quarterback of home management.”
“Another feature that our members really love is that we manage most of their recurring services,” Wright says. “So lawn and landscape, pool service, HVAC maintenance, chimney cleaning, etc.—we set all of that up for them and coordinate the maintenance protocols.”
Not only does Manorly take care of maintenance and service needs in-house, but they will also coordinate all recurring services such as lawn care, pool service, pest control, etc. as well as large-scale projects for the client. This allows the homeowner to communicate with only one contact versus a whole suite of service providers. Manorly’s home concierge team and white glove handymen truly handle every detail of their client’s homes, inside and out.
Manorly primarily works on a membership basis, however, non-members can utilize services on a one-off basis if needed. With a monthly membership fee of $125 (about $4/day), members receive 1 hour of handyman services monthly, filter changes, a personalized residence plan, an annual inspection, and access to exclusive membership amenities, service providers, and pricing. When a member first signs up, a Manorly concierge does a detailed walkthrough inspection of the home to catalog all the specifics, such as HVAC model numbers, age of appliances, and other pertinent information so they’ll be ready to address any future problems or needs on a moment's notice.
“We inventory the home and analyze all the nooks and crannies,” Wright says. “We do a full inspection where our specially trained team looks for things like potential water intrusion, mold growth, and other behind the scenes items that could be a bigger issue than the homeowner is aware of.”
Obviously, every home, and homeowner, is different, so along with the initial walkthrough, they work with the member to create a personalized residence plan. This outlines everything from what services are the highest priorities to the member, scheduling preferences, and any nuances the team needs to be aware of to deliver the highest level of white glove, personalized customer service.
What truly sets Manorly apart from other home service companies is their dedication to the relationships with their members. Along with getting to know the preferences and needs of each homeowner, the team is committed to earning their clients’ trust through their superior quality work, timeliness, and white glove standards across all aspects of the business. The company is 100% locally owned and operated, and the team members are familiar with all the different DFW pockets, always close enough to be at their members’ homes within a moment’s notice.
Manorly continues to go above and beyond, providing white-glove service to all its members at an affordable price point. Looking ahead, Manorly hopes to expand their custom home building projects, while continuing to offer their top-tier handyman services that have established their esteemed reputation in Dallas.
"We cover anything to do with the home, from changing light bulbs to new construction."